Cisco Enterprise Agreement Specialist

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

The Cisco EA Specialist is responsible for managing the end-to-end lifecycle of Cisco Enterprise Agreement (EA) renewals, True Forwards, and modifications on behalf of AHEAD's client base. This role requires deep expertise in the Cisco EA program - including CX EA, SW EA, and Meraki EAs - and serves as the primary subject matter expert for EA quoting, True Forward execution, and EA-related processes. The Cisco EA Specialist partners closely with Client Directors, the Cisco Renewal team, the Customer Success team, and Cisco directly to ensure accurate, timely, and high-quality EA outcomes.

Responsibilities

  • Serve as the subject matter expert for Cisco Enterprise Agreement renewals, including CX EA, SW EA, Security EA, and Meraki EA structures
  • Engage in the True Forward process beginning at the 60-day pre-anniversary date handoff from the Customer Success (CX) team, who owns consumption communication; from that point, take ownership of reading and interpreting True Forward reports received from distribution, build budgetary and executable quotes, process orders in Salesforce, and coordinate with Cisco and TD SYNNEX
  • Read and analyze True Forward reporting to identify when a Cross Suite Value Shift (CSVS) or Inter-Suite Value Shift (ISVS) has taken place, and incorporate those findings into quote creation and order processing accordingly
  • Build and manage EA quotes within the EA Management Portal (EAMP); create sidecar quotes in CCW-R when applicable
  • Support EA deal registration and maintain Letters of Customer Consent (LoCC) to ensure quoting eligibility and compliance
  • Proactively manage the EA renewal window (90-120 days out), providing budgetary and executable quotes ahead of the anniversary date
  • Demonstrate working knowledge of ALC subscription modifications, EA recasts, and EA modifications within and outside the 90-day renewal window
  • Maintain clean and accurate EA pipeline data in Salesforce, including forecasting and opportunity documentation
  • Provide guidance and best-practice support to Cisco Renewal Specialists on EA-related questions
  • Partner with AHEAD's Operations and Finance teams on billing, margin, and True Forward cost reconciliation


Qualifications

  • Bachelor's degree preferred or equivalent experience
  • 3-5 years of Cisco EA experience required; direct experience executing True Forwards and EA modifications is essential
  • Proficiency in EAMP and working knowledge of CCW-R for sidecar quoting
  • Understands the Cisco EA program structure including suites, tiers, True Forwards, CSVS, EGTFs, and co-term logic
  • Experience working with Cisco AMs, Cisco CX teams, and TD SYNNEX on EA registrations and deal execution
  • Strong understanding of Salesforce or other CRM platforms; ability to manage and maintain opportunity records
  • Able to work independently on complex, multi-party deals with minimal supervision
  • Strong verbal and written communication skills; comfortable explaining EA concepts to sales teams and customers
  • History of working in a high-volume, fast-paced environment with multiple concurrent renewal timelines
  • Strong mathematical aptitude; comfortable working with margin percentages and pricing models
  • Collaborative team player with strong organizational and time management skills
  • Positive, solutions-oriented mindset with the ability to navigate ambiguity and escalate appropriately


$80,000 - $115,000 a year

The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidate's relevant experience, qualifications, and geographic location.

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include:

- Medical, Dental, and Vision Insurance

- 401(k)

- Paid company holidays

- Paid time off

- Paid parental and caregiver leave

- Plus more! See benefits for additional details.

Use of AI:

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, assessing responses, or to capture recordings and create transcriptions or summaries during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please refer to the Candidate Privacy Notice or contact us at [email protected].

You may opt-out of the review or analysis of your application and resume by AI tools by using the General Application. Please include the role you wish to apply for in the Additional Information field. You may also choose to opt-out of recording and transcription at any time, including after joining an interview. Candidates will not be penalized for choosing to opt-out.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Back to blog

Other Jobs To Apply

Content Creator Job in Pet Owners UGC Ads, Age 25-65 - Cat/Dog Owner - Pet Insurance Spokesperson

Work from home Social Media and Customer Service Associate ( Tesla Remote Jobs) Job ID- 1931

Data Entry Specialist [Part Time - Work From Home]

Advisor - Data Engineer at FedEx: 100% Remote (Memphis, TN, Harrison, AR, US)

Online Data Entry Specialist – Delta Airlines Projects

Remote Work From Home Data Entry Clerk / Typing

REMOTE - Fedex Freight Broker

Amazon Work From Home – No Experience Needed | Join Our Team - Remote

Remote Data Entry Work From Home Focus Group Panelist

WC Regional Manager, Claims (Remote - Residency in Western States)

Remote Data Entry Clerk - Typing - Part Time Entry Level-United States

Amazon Picker/Packer - Flexible Warehouse Jobs

Pre-Service Patient Estimate Rep- Remote

Customer Service Representative - Remote (South Carolina Only)

Client Strategist

Amazon Customer Service - Work From Home $16-$24/hr

Compassionate Phlebotomist | Hospital Blood Draw Specialist

Entry-Level and Experienced Computer Repair Technician

Remote Data Entry & Admin Assistant

Social Media Manager, Entertainment at UNFOLD Agency: 100% Remote (WA, OR, CA, NV)

Flexible Hours, Remote Work, Customer Service Role Paying Up To 19 Per Hour

Fully Remote Setup Entry-Level Opportunity No Experience Required

American Express Careers, Entry Level Remote Jobs @ Get Dream Job

Remote Administrative Assistant

RN Diabetes Educator - Remote

Remote customer support specialist

Business Development Representative (BDR) - Texas or Colorado

Territory Sales Representative - Commercial at Staples: 100% Remote (NE, IA, SD)

Seasonal Support Lead Part Time

Advanced Electronics / Computer Field Technician - Now Hiring

Online Chat Representative

Entry-Level Work from Home Jobs: No Experience Required!

Territory Sales Representative, Commercial at Staples: 100% Remote (Miami, FL, Coral Gables, Fort Lauderdale, Framingham, MA)

Remote Data Entry Clerk — Entry-Level & Flexible Hours

Virtual Admin Assistant – South Airlines Data Entry Job

Administrative Assistant / Data Entry Clerk (Remote Work At Home)

Warehouse Worker – Sarasota, Fl

Implementation Specialist - Denver, CO (Remote)

Remote job Registered Nurse (RN) - Critical Care Part-Time: REMOTE

Work from home Social Media and Customer Service Associate ( Tesla Remote Jobs) Job ID- 1931

Data Entry Specialist [Part Time - Work From Home]

Chat Support Specialist Remote Work From Home

Clinical Appeals Nurse (Remote)

Customer Care Specialist – Remote

(Remote Work Opportunity) – Usa-Apple Home Advisor

Hospice: After-Hours RN Overnight (Full-Time) + \$3000 Sign-On Bonus

QA Manager, Internal Claims Auditing

Remote Sales Agent - No Experience, Uncapped Pay

Customer Solutions Agent at Avelo Airlines: 100% Remote (US)

Plans Examiner at SAFEbuilt: 100% Remote (Columbus, OH)

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...