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Crm sr advisory solution consultant - enterprise (asia)/ public sector
Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey.
Join us as we pursue our purpose to make the world work better for everyone. Overview Job Description As a Solution Consultant for the Asia Enterprise segment, you will play a pivotal role in helping large organizations across Singapore, Malaysia, Hong Kong, Thailand, and the Philippines accelerate digital transformation and enhance customer engagement through innovative CRM solutions. You will partner with Sales, Product Management, and Executive Leadership to deliver technical expertise and strategic guidance throughout the sales cycle. This role requires a deep understanding of enterprise priorities, compliance requirements, and regional business dynamics.
What You'll Do
As an Enterprise Solution Consultant, you will leverage your technical and domain expertise to develop, position, and deliver product-specific solutions during sales engagements, while supporting quarterly and annual sales objectives for your region.
Key Responsibilities Include
Partner with Sales as a trusted technical advisor and domain expert to support CRM solution sales for enterprise accounts across Asia or Singapore Public Sector accounts Lead discovery workshops tailored to enterprise needs, uncovering challenges such as customer lifecycle management, partner engagement, operational visibility, and omnichannel experiences. Deliver compelling product demonstrations that showcase how our solutions align with digital transformation strategies and enterprise modernization initiatives.
Respond to technical and product-related inquiries from enterprise customers, partners, and internal teams, ensuring alignment with regional data privacy laws and compliance standards (e.g., PDPA in Singapore, Malaysia, and Philippines; Hong Kong's Personal Data Ordinance). Collaborate with Product Management to provide feedback on enhancements that address unique enterprise needs, such as integration with ERP systems, advanced analytics, and AI-driven workflows.
Share best practices and reusable assets with peers to improve team efficiency and effectiveness in enterprise-focused engagements. Stay informed on competitive landscape and regulatory changes, including emerging technology trends and enterprise compliance requirements across Asia. Represent the company at enterprise events, including regional technology forums, leadership summits, and industry trade shows.
Qualifications
What We're Looking For
To Succeed In This Role, You Should Bring CRM Expertise: Deep hands-on experience in CRM and customer experience, with strong knowledge of service, sales, lead & opportunity management.
AI Integration Mindset: Ability to leverage or critically evaluate AI in workflows, decision-making, and problem-solving within CRM contexts for enterprise use cases.
Enterprise Experience: Proven track record engaging with large organizations across Asia.
Regulatory Knowledge: Familiarity with regional compliance frameworks such as PDPA (Singapore, Malaysia, Philippines), Hong Kong's Personal Data Ordinance, and local invoicing/tax standards.
Communication Skills: Exceptional ability to translate complex technical concepts into clear, business-oriented language for senior enterprise stakeholders. Analytical & Problem-Solving Skills: Innovative thinker with a focus on process improvement and delivering customer-centric value.
Collaboration: Proven ability to work effectively in cross-functional, global teams. Experience 7+ years in pre-sales solution consulting or sales engineering. Proficiency with Service Now or similar cloud-based platforms. Experience working with Product Management, Marketing, Partners, and Professional Services.
Territory Management: Skilled in pipeline building and partnering with Sales to drive execution excellence.
Flexibility: Willingness to travel across Asia as needed.
Additional Information
Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to Service Now employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, Service Now may confirm the distance between your primary residence and the closest Service Now office using a third-party service.
Equal Opportunity Employer Service Now is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [HIDDEN TEXT] for assistance.
Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U. S. Export Administration Regulations (EAR), Service Now may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon Service Now obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
