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CS OTC Specialist
Job Description Are You Ready to Make It Happen at Mondelēz International? Join our Mission to Lead the Future of Snacking. Make It Possible. You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets. How you will contribute You will: Manage the order fulfilment process, respecting the customer segment and channel mix Balance supply constraints and delivery of service levels through cross-functional alignment Use appropriate tools and processes such as availability checks and stock allocation rules Effectively manage new product introductions and product withdrawals to maximize sales and to minimize write-offs What you will bring A desire to drive your future and accelerate your career and the following experience and knowledge: Good numerical, analytical and logical reasoning skills Microsoft office applications High-level of SAP competence An FMCG/CPG company A customer-facing role within customer service, logistics or sales Experience in an order-to-cash environment Experience in customer service, logistics and sales Good knowledge of the total supply chain/order-to-cash process Strong analytical and problem-solving skills More about this role What you need to know about this position: Customers' account management. Stock Allocation in low inventory situation. Material and Customer Master setup and maintenance Customer development and management to ensure they meet designated monthly target. Analyzing critical data and trends in customer purchases and behavioral patterns to support forecasting, planning and support business decision making. Supporting the Commercial Finance Team in the Bill to Cash Processes with emphasis on customer risk/credit control; deductions; collections and reconciliations Follow up with other teams to ensure that Customer's re-imbursement is done as at when due. Track the monthly Customer's targets by frequent conversations with the sales Team on the actual sales, balance to go, payments expected. Daily discussion with the Customers to track the issues- what issues have been resolved, pending issues and others challenges he/she is facing to ensure that all Customers receive BIC Customer service. Closely Monitor orders versus SKU's available and plan for gap closing measures. Sales Analysis and reporting to Internal stakeholders daily. Support delivery of net revenue growth by ensuring no loss of revenue due to oversight on Customer's payments and all orders are rightly captured. What extra ingredients you will bring: - High level numerate skills - High level of Integrity, Honesty & Confidentiality - A team player - Customer Focus - Good people skills - Excellent relationship Management Skills - Problem solving - Relationship management Education / Certifications: - A good first BSc degree or Higher National Diploma (HND) from a recognized tertiary institution. - Knowledge in computer application. - Knowledge or experience in principles of supply chain management as this position serves to satisfy customer orders in the Order to Cash (OTC) cycle. Job specific requirements: - At least 3 years working experience with the last 2 in a similar position. Travel requirements: - Limited Work schedule: - 40hours a week No Relocation support available Business Unit Summary Mondelēz International’s Sub Saharan Africa Business Unit is made up of three key focus areas namely Southern Africa, West Africa and the Rest of Africa Markets. The Business Unit is home to approximately 1000 Makers and Bakers who strive to bring only the best quality and loved brands to our consumers. Mondelēz International in Sub Saharan Africa is proud to house global legacy brands including Cadbury Dairy Milk, Oreo, Halls and Bournvita, together with local jewels such as Cadbury LunchBar, Chappies, TomTom and Dentyne. The Business Unit’s Markets have consistently been awarded Top Employer certification, and has been recognised as a Top Employer in Africa. Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Job Type Regular Order Management (OTB) Customer Service & Logistics
