Customer Success Product Specialist, Deconsolidations (Remote Eligible)

As Customer Success Product Specialist, you will support the Customer Success Managers as a leader on the account deconsolidation process, which will empower our customers to effectively manage their Smartsheet environment. This role is a great opportunity to gain deep subject matter expertise on the Smartsheet product suite and associated best practices to ensure customers are getting maximum value out of their investment.

You will be part of the Customer Excellence team which supports Customer Success, Customer Support, Customer Outcomes Journey, and Professional Services. You will report to our Sr. Manager of Customer Excellence, PMO located in our Bellevue office.

You Will:

  • Create consensus on the desired end state for the customer’s Smartsheet environment in partnership with the customer and their account team
  • Serve as the primary point of contact and liaison between Customer Success, Business Intelligence, Support, and Engineering to ensure timely execution of the deconsolidation process
  • Be responsible for owning customer communications, keeping them informed of progress, action required, and associated timelines
  • Work closely with other CE teams to iterate upon internal documentation and customer-facing assets
  • In the case that issues arise, be the primary interface to manage and resolve critical situations
  • Upon successful completion of the deconsolidation, partner with the customer and their Customer Success Manager to provide initial recommendations on how to utilize enterprise administration features to effectively manage their Smartsheet environment
  • Serve as the voice of the customer to product as we iterate on the offering
  • Accomplish other tasks as assigned

You Have:

  • 3+ years experience as a Customer Success Manager in a SaaS company.
  • 3+ years of experience developing or running a program that includes changes to process, people and technology
  • 2+ years of experience working with the Smartsheet Platform including understanding of the connection between different assets and how platform administration scales
  • 2+ years of experience managing complex cross-functional projects
  • Experience communicating and presenting to a variety of audiences, including both customers and internal partners
  • Experience analyzing complex problems, developing recommended solutions, and managing risk
  • Ability to manage and facilitate meetings to develop plans and achieve intended outcomes
  • Ability to influence and/or drive agreement among cross-functional teams
  • Motivated by an entrepreneurial mindset and comfortable with ambiguity
  • The ability to explain technical subjects to non-technical personnel in large enterprises
  • Good at building credibility and trust with customers and internal stakeholders by understanding their requirements

Perks & Benefits:

  • 100% employer-paid medical, dental, and vision coverage for full-time employees
  • Equity - Restricted Stock Units (RSUs) with all offers
  • Lucrative Employee Stock Purchase Program (15% discount)
  • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
  • Monthly stipend to support your work and productivity
  • Flexible Time Away Program, plus Incidental Sick Leave
  • Up to 24 weeks of Parental Leave
  • Personal paid Volunteer Day to support our community
  • Opportunities for professional growth and development including access to LinkedIn Learning online courses
  • Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
  • Teleworking options from any registered location in the U.S. (role specific)

About Smartsheet

Smartsheet is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

At Smartsheet, we strive to build an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members who also represent the diverse needs of our customers. We’re looking for people who are driven, authentic, supportive, effective, and honest. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we welcome diverse perspectives and people who aren’t afraid to be innovative—join us!

Back to blog

Other Jobs To Apply

Part-Time YouTube Video Editor | Taylor & Lauren

Part-Time Weekend / Night Shift Customer Service Associate

Manager Revenue Management - Pricing

Permit Operations Lead (Fully Remote)

Senior Lead Business Accountability Specialist – CBL Sanctions Risks and Initiatives

Apple Device Specialist (Mac, iPhone & Apple Ecosystem Expert)

Appointment Setter

DevOps Engineer – Cloud Infrastructure

amazon work from home $15+/ Hour (Sign on Bonus!)!

DevOps Engineer – Cloud Infrastructure

amazon work from home $15+/ Hour (Sign on Bonus!)!

Executive Personal Assistant to the Founder (Remote, UAE or Europe)

Licensed Remote Pharmacy Technician (Texas Only)

Remote Work From Home Data Entry Clerk / Typing

[Entry Level/No Experience] Tesla Part Time Rem

Apprentice Electrician

Remote Independent Contractor Role: Customer Service, Paid Weekly, $15 - $19 per hour

Pre-Service Patient Estimate Rep- Remote

Remote Data Entry Specialist – Flexible Remote Work, Immediate Start, Competitive Hourly Rate, Full Training Provided

icreatives is hiring: Graphic Design / Creative Design (Remote) in Miami

కాల్ సెంటర్ బిపిఓ ఎగ్జిక్యూటివ్

Editorial Quality Specialist – American English Copy Editing | $60/hr Remote

Remote Video Game Annotator for AI Training

_ Remote Entry Level Jobs (No Experience Needed) | Start ASAP | Flexible Schedule

Remote Medical Transcriptionist

Remote Web Gaming Test Operator (Hiring Immediately)

Remote Authorization Specialist (Afternoon-Evening or Weekends)

Electrician (Apprentice)

Customer Success Manager Remote (NY, IN, OH) - Direct Tax

Sr. Associate, Process Manager - Business Cards & Payments (Work From Home)

Remote Part-Time Transcriptionist

High-Paying Remote Customer Service Jobs - Starting at 19 Per Hour

Medical Transcription Reviewer - Fully Remote

Field Service Technician, Utility

Process Assistant

Entry-Level Freight Dispatcher (Remote) – Earn $2,200 to $3,000 Weekly ($114,400–$156,000 Annually)

Entertainer (Cruise Ship)

Part-Time Weekend / Night Shift Customer Service Associate

Client Services Representative

Registered Nurse - Fully Remote

Paid Product Tester

Senior Level Designer - BEYOND GOOD & EVIL 2 (F/H/NB)

Strategic Communications Lead for Explorer Programs

Data Entry Clerk Work From Home - Part Time Focus Group Panelists (Up To $750/Week) - Now Hiring

HealthShare Application Engineer- Overnight Shift Remote Opportunity

Senior Corporate Lending Officer - Commercial C&I (remote)

Real Estate Associate Agent at Rocket Mortgage: 100% Remote (Grand Rapids, MI, Lansing)

Entry-Level Data Entry Operator

CVS Remote Jobs Near Me $25/Hour

iCloud & Apple ID Readiness PM - Release & Support

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...