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Data Center Technician, DCC Communities
Job Overview Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide. Data Center Technicians should be willing to work independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain— and we're looking for talented people who want to help. Key Responsibilities Perform server rack installations, hardware break‐fix on various components, troubleshoot network issues, and respond to operational incidents that impact service availability, escalating to senior technicians and management as needed. Serve as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors. Perform on‐call duties and participate in scheduled maintenance and change management activities. Contribute to documentation and process improvement initiatives based on analysis of operational issues. Help train and onboard new team members. Physical Requirements Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds. Work in cramped and/or elevated locations. Bend, lift, stretch, and reach. Stand and walk for up to 8+ hours a day. Ascend and descend ladders, stairs, and gangways safely and without limitation. Work in a noisy environment. Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts). Essential Requirements Ability to travel to or commute between data center locations as needed. Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational. Travel frequency will vary based on business needs and operational status of assigned facility. Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs. A Day in the Life As a Data Center Technician professional, you have industry‐leading technical abilities and demonstrate a breadth of knowledge while you: Take ownership of technical issues brought by the customer base, engaging other teams when needed to drive resolution. Solve problems at their root and step back to understand the broader context. Maintain service level agreements through proactive issue detection and reporting. Work shift work that includes days, nights, weekends, and holidays. Basic Qualifications High school or equivalent diploma. 1+ years of computer/server hardware troubleshooting or related IT experience. Ability to work on a flexible schedule including days, nights, and/or weekends. Preferred Qualifications Experience managing work and priorities through a ticketing system. Experience working in a Data Center environment. An Associate's degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering). Understanding of network design, protocols, and layer 1/2 troubleshooting. Equal Opportunity Statement Amazon is an equal‐opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for interview or onboarding, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country or region you're applying in isn't listed, please contact your Recruiting Partner. Benefits and Compensation The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits. Location: USA, TX, Dallas - $27.00 - $48.00 hourly. Administrative Notes NOTE: PDX is an AWS GovCloud region. As required by our contracts with the federal government, effective February 24 2026, logical access to the AWS GovCloud region will be restricted to Amazon employees who are U.S. Citizens. (GovCloud may NOT be accessed from outside of the United States). NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position. #J-18808-Ljbffr
