Data Processing Associate - Clinical Lab Operations

About the position

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is seeking a US Remote based Data Processing Associate to join its Invitae Genetics team!

Responsibilities

  • Perform Pre-Accessioning Order Processing activities as directed by team lead including but not limited to: Patient creation Order creation Task creation for customer support teams (kit requests, missing information) Meet established SLAs and OKRs
  • Post-accessioning Order Processing activities as directed by team lead including but not limited to: Data Entry of order information into Invitae systems Quality control of previously entered information into Invitae systems Task creation for customer support teams (kit requests, missing information) Communication with our Accessioning and Client Services teams as needed Meet established SLAs and OKRs
  • Report maintenance
  • Compliance activities
  • Team meetings and training

Requirements

  • High School Diploma or GED equivalent
  • 1 or more years’ experience in healthcare, science, data processing, or related field
  • Strong data entry and typing skills
  • High level attention to detail with ability to problem solve
  • Flexibility and ability to manage and adapt to changing priorities quickly
  • Strong communication skills both written and verbal
  • Experienced in managing multiple applications, using two monitors, with strong organizational skills
  • Proficiency with Salesforce, JIRA, or similar CRM/ticketing platforms
  • Quiet, dedicated, distraction-free work from home space
  • Reliable high-speed internet connection
  • Proficiency with remote collaboration

Nice-to-haves

  • 1 or more years’ experience working in a genetic testing clinical laboratory
  • 1 or more years’ experience working in a collaborative team environment
  • Current or prior Invitae experience
  • 1 or more years’ experience working in a metric/volume driven role
  • Experience or knowledge of genetic testing or related field

Benefits

  • Medical
  • Dental
  • Vision
  • Life
  • STD/LTD
  • 401(k)
  • Paid Time Off (PTO) or Flexible Time Off (FTO)
  • Tuition Reimbursement
  • Employee Stock Purchase Plan
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...