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Digital Media Client Lead (Contract)
ABOUT ELEVATE:
Elevate is an award-winning global sports and entertainment agency founded in 2018 and the chosen growth partner for the world’s leading brands, properties, and experience-driven businesses. Through one integrated model, Elevate serves as the trusted advisor for more than 1,000 clients, helping them solve complex challenges and drive business wins.
What began in sports has evolved into a platform now serving clients across culture, attractions, culinary, and hotels. Today, Elevate brings operational expertise, data-driven intelligence, and world-class creativity together under one roof.
Elevate’s more than 750 employees sit across 14 offices around the world, from North America to Europe to Asia, and speak and write in 17 different languages. For more information, visit us at www.oneelevate.com.
What began in sports has evolved into a platform now serving clients across culture, attractions, culinary, and hotels. Today, Elevate brings operational expertise, data-driven intelligence, and world-class creativity together under one roof.
Elevate’s more than 750 employees sit across 14 offices around the world, from North America to Europe to Asia, and speak and write in 17 different languages. For more information, visit us at www.oneelevate.com.
DIGITAL MEDIA CLIENT LEAD
Elevate is a specialist paid media agency built on the conviction that the most powerful brand growth happens inside communities — when media strategy is grounded in deep audience intelligence, genuine cultural understanding, and a relentless focus on commercial outcomes. Our clients are ambitious, digitally-native growth brands, and the people who serve them need to be every bit as driven as they are.
The Digital Client Lead is one of the most important roles at Elevate. It sits at the intersection of two things that most agencies keep apart: senior client partnership and genuine digital strategy expertise. This is not a client services role with a digital veneer, nor a strategy role that avoids client responsibility. It is both — fully. You are the single point of contact for your clients and the strategic digital lead on every account you own.
You will have spent seven to ten years building your career in digital marketing, working your way up through agency environments where you have developed genuine command of the digital landscape — paid social, programmatic, search, analytics, measurement, influencer, and the commercial logic that connects all of them to business growth. You understand how digital channels work together, what good looks like at every stage of the funnel, and how to translate complex performance data into clear, confident strategic guidance.
On the client side, you are a trusted partner at CMO and marketing director level. You run senior engagements with authority, bring ideas forward before clients ask for them, and take ownership of outcomes — not just activity. Internally, you work closely with Elevate's day-to-day media management and analytics teams, taking their inputs and translating them into the strategic narrative that drives client decisions.
RESPONSIBILITIES
DIGITAL STRATEGY & ACCOUNT LEADERSHIP
You are the lead digital strategist on your accounts. That means defining the strategic direction, owning the recommendations, and ensuring every channel decision connects back to client business objectives — not just media metrics.
DIGITAL STRATEGY & ACCOUNT LEADERSHIP
You are the lead digital strategist on your accounts. That means defining the strategic direction, owning the recommendations, and ensuring every channel decision connects back to client business objectives — not just media metrics.
- Define full-funnel digital strategies across client accounts — translating business goals into channel investment frameworks that are commercially rigorous, audience-led, and grounded in measurable outcomes.
- Serve as the single point of contact for senior client stakeholders — acting as the strategic partner they come to first for guidance on what to do, what has been done, and what it means for their business.
- Lead the development and presentation of digital strategies, media plans, and performance frameworks — owning the narrative, the numbers, and the recommendations with full commercial confidence.
- Take inputs from Elevate's day-to-day media management team and translate them into clear strategic direction: synthesising performance data, channel updates, and emerging opportunities into a coherent, client-facing point of view.
- Define optimal channel mix and tactical priorities across paid social, programmatic, search, influencer, and emerging digital channels — drawing on your own expertise and the capabilities of the specialist team around you.
- Stay closely attuned to the evolving digital and DTC landscape: platform changes, new formats, measurement developments, and what is actually driving growth for brands in your clients' categories right now.
CLIENT RELATIONSHIP MANAGEMENT & GROWTH
You own the client relationship completely — from the strategic conversations that shape priorities, to the day-to-day confidence that everything is being managed well and proactively communicated.
- Build and maintain senior relationships across your client portfolio — with marketing directors, CMOs, and brand leadership who trust your strategic guidance and rely on your digital expertise.
- Build relationships that go beyond the campaign: understanding each client's business model, growth objectives, competitive dynamics, and commercial pressures, and using that knowledge to bring forward ideas and opportunities they have not asked for yet.
- Lead senior client engagements — strategy sessions, quarterly business reviews, budget planning conversations — with the presence and commercial depth to drive real decisions.
- Proactively identify and pursue opportunities to expand the scope and depth of Elevate's work within existing accounts: new channels, new services, and new ways of structuring the relationship that create more value on both sides.
- Serve as the client's internal champion — ensuring Elevate's media, analytics, planning, and creative teams are fully aligned to what matters most to each brand, and that nothing falls through the cracks between functions.
INTERNAL TEAM COLLABORATION & STRATEGIC DIRECTION
You are not a solo operator. You work in close partnership with Elevate's specialist media management and analytics teams — setting the strategic direction, taking their outputs, and ensuring everything flows through a coherent client narrative.
- Work daily with Elevate's day-to-day media management team to stay across channel performance, emerging issues, test-and-learn activity, and tactical execution — translating their work into the strategic view the client needs.
- Brief internal teams clearly and thoroughly: ensuring media planners, buyers, and analysts understand the client context, the strategic priorities, and the standard of output required.
- Bring Elevate's fandom intelligence and community-based planning approach to life at the client level — working with planning and analytics teams to ensure audience insight informs channel strategy and creative direction.
- Collaborate across Elevate's specialist functions — paid social, programmatic, analytics, measurement, influencer — to develop integrated recommendations that are coherent, well-sequenced, and properly resourced.
- Mentor and support junior members of the client services team — setting high standards, providing coaching, and building a culture of proactive, commercially driven thinking.
PERFORMANCE, MEASUREMENT & COMMERCIAL ACCOUNTABILITY
You are accountable for outcomes across your portfolio. When results need to change, you identify why and drive the change — in partnership with the team, and with full transparency to the client.
- Own campaign and programme performance across your client portfolio — with genuine accountability for business outcomes, not just delivery of activity.
- Oversee budget management and forecasting: ensuring investment is paced correctly, allocated intelligently, and reported against KPIs that matter to the business rather than the dashboard.
- Work alongside Elevate's analytics team to ensure clients have a clear, honest view of media performance — connecting campaign data to business outcomes and presenting that story with confidence to senior stakeholders.
- Lead test-and-learn programmes within client accounts — identifying the right hypotheses, structuring tests properly, and ensuring results are turned into clear, actionable decisions about what to scale, shift, or stop.
- Understand the commercial mechanics of your clients' businesses: customer acquisition economics, LTV models, DTC channel dynamics, and how media investment decisions connect to growth and profitability.
NEW BUSINESS & AGENCY GROWTH
- Actively contribute to Elevate's new business pipeline — bringing client intelligence, category expertise, and a proven strategic track record to pitches and proposals for brands that fit our ICP.
- Develop and articulate Elevate's proposition in new business contexts — translating our fandom intelligence positioning, audience platform, and measurement capabilities into a compelling, commercially relevant case for prospective clients.
- Identify and develop case study material from existing client work that demonstrates Elevate's approach and results — contributing to the agency's external profile and business development efforts.
- Represent Elevate at industry events, in thought leadership activity, and in the wider digital marketing community — building the agency's reputation as a specialist in community-based planning and digital growth media.
WHAT WE'RE LOOKING FOR
The right candidate has spent seven to ten years building a career in digital marketing — ideally entirely within agency environments, and across a range of digital channels and client types. You are not a specialist who has gone deep in one channel and stayed there. You are a digital generalist at the senior level: someone who understands how the full ecosystem works, can interrogate decisions across any channel, and can confidently guide clients on what to do and why.
You are equally strong on the client side: comfortable running senior relationships, presenting to C-suite stakeholders, and taking ownership of outcomes. You understand that the value you bring is not just knowing digital — it is knowing how to connect digital strategy to the commercial challenges that actually keep your clients up at night.
ESSENTIAL
- Seven to ten years of experience in digital marketing, with the majority of that career spent within digital agency environments.
- Broad, working command of the digital landscape: paid social (Meta, TikTok, Pinterest), programmatic (DV360, The Trade Desk), paid search (Google, Bing), influencer marketing, analytics, and measurement — sufficient to lead strategic discussions across all channels and interrogate channel-level decisions with authority.
- Demonstrated track record of building and growing senior client relationships — with evidence of proactively identifying and converting account growth opportunities.
- Experience translating day-to-day performance data and media team outputs into clear, confident strategic direction for senior client stakeholders.
- Strong strategic grounding in digital media: able to develop full-funnel media strategies, define channel investment frameworks, and connect media activity to commercial outcomes.
- Commercial confidence: comfortable owning budget conversations, leading QBRs, presenting to CMO-level stakeholders, and making a strong, evidence-based case for strategic recommendations.
- Experience working with digital-first or DTC brands, with a clear understanding of the acquisition economics, channel dynamics, and growth challenges specific to these businesses.
- Entrepreneurial mindset — proactive, solutions-oriented, and motivated by the challenge of helping ambitious brands grow through digital media.
- Excellent written and verbal communication, with the ability to build compelling narratives that connect digital strategy to business objectives.
DESIRABLE
- Deep experience working with DTC or digitally-native consumer brands, particularly in verticals such as health and wellness, beauty, food and beverage, apparel, or consumer technology.
- Hands-on platform experience across Meta Ads Manager, Google Ads, DV360, TikTok Ads, and analytics platforms — not as a day-to-day practitioner, but with sufficient fluency to interrogate outputs and ask the right questions.
- Familiarity with measurement approaches including incrementality testing, media mix modelling (MMM), and attribution — and the ability to translate these for non-technical client stakeholders.
- Experience working within or alongside a fandom, community, or audience intelligence framework.
- Track record of contributing to new business pitches and agency growth initiatives.
- Experience mentoring or managing junior team members in a client-facing digital environment.
- History of publishing thought leadership, speaking at industry events, or contributing to an agency's external profile.
WHY ELEVATE
Elevate offers something that most agencies cannot: the space to actually build. We are growing, and we are growing intentionally — with clients we believe in, a proposition we are proud of, and a team that is given the trust and autonomy to make things happen. If you are a senior digital marketer who wants to combine real strategic ownership with genuine client partnership — in a growing agency where your contribution has visible commercial impact — you will thrive here. We will back you to do your best work, and we will expect you to push us to do ours.
WORKING CONDITIONS:
Working Environment: Remote
Working Environment: Remote
This position is open to all qualified candidates. If you need assistance or an accommodation due to a disability in connection with the application process, you may contact us at HR@oneelevate.com
We are proud to be an equal opportunity/veterans/disabled/ LGBT employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment is decided based on qualifications, merit, and business need, without regard to race, color, religion, gender, sexual orientation, national origin, disability status, protected veteran status, genetic information, or any other characteristic protected by applicable law.
