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Lead Account Expert at T-Mobile: 100% Remote (Overland Park, KS)
Title: Lead Account Expert, ENT & STR Virtual Business
Location: Overland Park, Kansas
Job Description:
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview
This role manages outbound business sales leads to acquire new customers for targeted enterprise and strategic accounts with decentralized purchasing models. It involves conducting discovery conversations to identify suitable products and services for each customer and promoting specific offers. The role includes researching and fraud-checking businesses before sales engagement and managing the business verification process with relevant teams. Success is measured by effective customer acquisition, accurate verification, and supporting post-sale customer needs while assisting in team development. The work impacts organizational sales growth and customer satisfaction by ensuring secure transactions and ongoing support for business customers.
Job Responsibilities:
- Manage daily customer communications and follow-ups using multiple channels to drive outbound and inbound sales engagement
- Conduct research to understand customer needs and build tailored sales quotes using product knowledge and sales tools
- Partner with verification and fraud teams to validate new business customers and prevent fraudulent activities
- Assist in coaching and developing the sales team to achieve sales targets and enhance skills
- Follow lead management processes to qualify customers and research businesses to ensure compliance and fraud prevention
- Provide post-sale customer support by coordinating with technical and sales support teams to resolve issues and handle escalations
- Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience:
- High School Diploma/GED (Required)
- 2-4 years Inbound/Outbound commissioned environment (Preferred)
- 2-4 years Business customer service, sales, or retention (Preferred)
Knowledge, Skills and Abilities:
- Business Acumen (Required)
- Business-To-Business (B2B) Sales (Required)
- Coaching (Required)
- Communication (Required)
- Customer Relationship Management (CRM) Software (Required)
- Customer Service (Required)
- Fraud Prevention (Required)
- Lead Management (Required)
- Product Knowledge (Required)
- Sales Management (Required)
- At least 18 years of age
- Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Total Target Cash Pay Range: $66,479 - $119,922, inclusive of target incentives
Base Pay Range: $46,535 - $83,945
The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location,
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
