Senior Customer Support Virtual Assistant – Remote, Multilingual, Shopify & E‑commerce Specialist

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  • About Talentedge

Talentedge is a global leader in e‑commerce solutions, empowering brands to scale their online presence with cutting‑edge technology, data‑driven insights, and a customer‑centric approach. Our mission is to transform the way businesses connect with their audiences by delivering seamless, personalized shopping experiences across every touchpoint. With a vibrant, collaborative culture and a commitment to continuous learning, Talentedge offers an environment where innovation thrives and careers flourish.

Why Join Talentedge?

As a remote‑first organization, Talentedge gives you the freedom to work from anywhere while staying connected to a high‑performing team that values autonomy, creativity, and impact. We celebrate diversity, encourage cross‑functional collaboration, and invest heavily in professional development. If you’re passionate about customer service, e‑commerce, and technology, this is the place to grow your expertise and make a real difference in the lives of millions of shoppers worldwide.

Job Overview

We are seeking a dedicated and highly skilled

Customer Support Virtual Assistant

to join our dynamic support team. In this role, you will be the frontline champion for our customers, ensuring every interaction is handled with professionalism, empathy, and efficiency. You will manage a wide array of responsibilities, from order processing and live chat support to dispute resolution, social media outreach, and creative content creation. Your advanced proficiency in English, Shopify, and a suite of digital tools will be essential to driving customer satisfaction and revenue growth.

Key Responsibilities

  • Provide exceptional customer support via live chat, email, and phone, ensuring a 95%+ satisfaction rating.
  • Process orders, generate shipping labels (DHL, UPS), and coordinate logistics to guarantee on‑time delivery.
  • Handle returns, refunds, and dispute resolution on platforms such as PayPal and Stripe.
  • Conduct follow‑up and sales calls to upsell products, nurture leads, and close deals.
  • Manage and update product listings on Shopify, including pricing, inventory, and SEO optimization.
  • Create compelling copy for product descriptions, email campaigns, and social media posts.
  • Design mock‑ups and renders using Photoshop and Illustrator to support marketing initiatives.
  • Collaborate with the marketing team to manage social media accounts, engage influencers, and execute outreach campaigns.
  • Utilize AI tools (e.g., ChatGPT, Midjourney) to generate content, automate responses, and enhance customer interactions.
  • Maintain accurate records in Microsoft Word and Excel, generating reports on key metrics such as CSAT, NPS, and sales performance.
  • Stay updated on industry trends, shipping regulations, and platform updates to provide informed support.
  • Participate in weekly team meetings, share best practices, and contribute to continuous improvement initiatives.

Essential Qualifications

    English Proficiency:

    Advanced level (C1–C2), with excellent written and verbal communication skills.

      Shopify Expertise:

      Advanced proficiency in managing and operating Shopify stores, including theme customization, app integrations, and data analytics.

        Shipping Label Applications:

        Hands‑on experience with DHL and UPS shipping label generation and tracking.

          Sales & Negotiation:

          Proven track record of closing sales, upselling, and negotiating with customers to achieve revenue targets.

            Graphic Design:

            Advanced Photoshop skills and basic Illustrator proficiency for creating marketing assets.

              Office Suite:

              Advanced Microsoft Word and Excel skills for documentation, reporting, and data analysis.

                Communication Tools:

                Proficiency with Slack, Gorgias, and other collaboration platforms.

                  Social Media Management:

                  Ability to manage and grow social media accounts, engage with audiences, and coordinate influencer partnerships.

                    Customer Support Experience:

                    Minimum of 3 years in a customer support role, preferably in e‑commerce.

                      Dispute Resolution:

                      Experience resolving disputes on PayPal, Stripe, and other payment platforms.

                        Geographical Knowledge:

                        Strong understanding of worldwide addresses, shipping zones, and customs regulations.

                          Copywriting:

                          Ability to craft persuasive, brand‑aligned copy for various channels.

                            Live Chat Support:

                            Experience providing real‑time assistance via live chat.

                              Internet & Power Stability:

                              Reliable high‑sp

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                              Common Interview Questions And Answers

                              1. HOW DO YOU PLAN YOUR DAY?

                              This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

                              2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

                              When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

                              3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

                              Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

                              4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

                              With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

                              5. HOW DO YOU PROCESS INFORMATION?

                              Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

                              6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

                              Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

                              7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

                              Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

                              8. HOW TO PRIORITIZE WORK?

                              The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

                              9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

                              Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

                              10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

                              This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...