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Senior Salesforce Administrator (Remote, US)
Responsibilities:
- Work across multiple business functions to identify, document, and implement streamlined business processes. Optimize business efficiency related to business users processing transactions in Salesforce.
- Champion data governance and coach users to drive consistent and proper handling of data across the business. Enforce data governance where possible using system security.
- Perform mass imports and exports of data as needed to facilitate acquisition integration, analytical reporting needs and other business use cases.
- Gather and implement user enhancement requests, including but not limited to creating custom reports, objects, flows, email alerts, templates, etc.
- Develop and maintain a deep understanding of other related business applications in order to make recommendations for improvements.
- Develop and maintain application integrations to ensure efficient flow of critical business transactions.
- “Own” the system: look for opportunities to improve efficiency by driving process changes and supporting them with system changes.
- Maintain and provide support to the enterprise Salesforce ecosystem.
- Ensure best practices are followed for any requested changes to the object model.
- Provide design and oversight of, and configure permissions, permission sets, and profiles.
- Partner with business and technical teams to understand, plan and mitigate impacts of Salesforce releases.
- Participate in backlog review and sprint planning and participate in completing stories and tasks during sprints.
- Organize/lead prototype development as well as participate in demos and user acceptance reviews.
- Work with technical leads on the creation of design documents and artifacts.
- Ensure procedures and system documentation is maintained for completeness and accuracy.
Required Skills:
- Deep practical experience administering a globally used Salesforce instance.
- Expertise in all aspects of Salesforce configuration, with the practical skills to identify when coding/customization is needed and direct those requirements.
- Ability to influence and coordinate the efforts of others and drive consensus across a diverse group of functional, technical, and business resources with conflicting or competing priorities.
- Ability to coordinate a team of employees, vendors, and managed service providers to implement projects, enhancements, and improvements to NetSuite.
- Strong interpersonal and customer relationship skills, including the ability to communicate to all levels of the organization and with non-technical partners to derive requirements and priorities.
- Exceptional time management skills and capable of working in a fast-paced, changing environment with competing priorities and effectively deal with ambiguity.
- Strong analytic and problem-solving skills, including the ability to arbitrate and objectively evaluate and prioritize competing requests.
- Ability to define, create, and maintain clear procedures and system documentation.
- Ability to work independently, multi-task and manage time.
- Ability to hold self and others accountable for meeting deadlines and commitments.
- Desire to be part of a learning culture, where teamwork and collaboration are encouraged.
- Ability to drive work to completion effectively in a self-directed manner with minimal direction from manager.
- Ability and willingness to drive a culture of partnership with our business stakeholders.
Required Experience:
- Bachelor’s degree in Computer Information Systems or related field OR equivalent experience.
- 5+ years hands-on professional experience as a Salesforce Administrator
- Proven experience and proficiency with Salesforce configuration.
- Experience with provisioning, configuring, and managing applications from the Salesforce AppExchange.
- Experience using data management tools and advanced querying capabilities.
- Strong understanding of and experience with data modeling.
- Knowledgeable in setting up and maintaining roles, profiles, sharing settings, validation rules, advanced formulas, flows, process builder, reports, and dashboards.
- Knowledgeable and familiar working in Lightning Experience.
- Experience working with Salesforce Communities (Community Builder, Community Manager, etc.).
- Experience in all phases of a project including working with technical teams as well as the business users.
- Ability to elicit and understand business process and requirements from customers.
- Ability to translate business process and requirements into application functionality.
- Strong record of quality assurance and testing best practices.
- Demonstrated delivery with an agile methodology.
Preferred Experience:
- Salesforce Advanced Administrator Certification
- Experience with Oracle CPQ Cloud (formerly Big Machines)
- Experience with Pardot