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Slack User/ Specialist
Slack User/ Specialist is a remote review track for evaluating AI outputs across slack user/ specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.
Why this role matters
Slack User/ specialist operations AI has to fit into an actual day at work. AuraOne uses experienced operators to grade outputs the way a senior peer would — checking workflow, policy, and the unwritten rules that decide whether a task actually gets done.
Responsibilities
- Review AI outputs against current slack user/ specialist operations workflows, playbooks, and firm policy for Slack User/ Specialist assignments.
- Grade tone, escalation logic, and stakeholder fit on a structured rubric.
- Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
- Capture the right next step so the modeling team can train on it.
- Adjudicate disputed treatments against published playbooks or firm guidance.
- Maintain reviewer-quality scores in inter-rater calibration cycles.
Qualifications
- Direct working experience in slack user/ specialist operations on real teams for Slack User/ Specialist work.
- Comfort applying multi-page rubrics consistently across long batches.
- Clear written reasoning that names the policy or workflow being applied.
- Strong attention to detail and the ability to flag when a prompt itself is the problem.
- Reliable async availability for at least 10 hours per week.
Example tasks
- Grade a model's response to a real slack user/ specialist operations ticket and rate workflow, tone, and escalation.
- Flag a missed escalation with the right severity tag and corrected next step.
- Adjudicate a disputed playbook call between two reviewers using firm guidance.
- Audit a 25-row batch for rubric consistency and report drift to the program lead.
Nice to have
- Prior experience training, calibrating, or QA-ing operations teams.
- Familiarity with AI-assisted workflow tooling and its failure modes.
- Bilingual experience for cross-region operations.
Skills
- Operational review
- Policy adherence
- Workflow judgment
- Stakeholder communication
- Slack User/ specialist operations
Work model
Remote — US-eligible. Remote · Independent specialist contractor. Employment type: CONTRACTOR. Applicants must be authorized to work from US.
Compensation
Hourly rate confirmed after the interview process.
Application process
Apply through AuraOne's specialist intake for role-specific routing and review. Final project scope, schedule, and contractor terms are confirmed before placement.
