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Sr Manager, HR Business Partner (DCL Fleet Operations)
The Senior Manager, HR Business Partner – DCL Fleet Operations position is responsible for leading the shipboard and island human resources teams. Provide HR leadership to DCL cruise ships and private islands, supporting 11,000+ crew and cast. This role will ensure the delivery of valuable HR support and services to shipboard leaders and crew to enable business strategies, foster leadership success and shape the crew experience. This role will be responsible for the delivery of key HR services for the fleet, including but not limited to, Crew/Cast Excellence, succession planning, leadership development and retention, performance management, organizational effectiveness and development. The HR Team is responsible for onboard new hire orientation, training, development, and employee relations investigations.
Responsibilities
- Provide direct leadership to the shipboard HR Team onboard our vessels
- Select, hire, train and performance develop the HR team members on the ships and island, inclusive of Managers HR, HR Managers, Learning & Development Managers and Crew Engagement Managers.
- Design and execute strategies to increase organization, team and individual performance to improve the business’s capabilities to deliver against its goals.
- Select, hire, train and performance develop the HR team members on the ships and island, inclusive of Managers HR, HR Managers and Learning & Development Managers
- Analyze data, meeting notes and various information to assess trends, commonalities and issues to create recommendations for improved retention and the overall crew experience.
- Provide expertise in the areas of leadership and team development, organization and crew effectiveness, and meeting design/facilitation
- Project manage various crew initiatives and projects to ensure effective and efficient results.
- Collaborate with ship and shore leadership on organization assessment and development concerns; provide recommendations and lead projects to drive strong organizational health.
- Oversee the consistent adherence to company policy and guidelines and ensure a consistent discipline approach. Manage a fair and consistent approach to all employee investigations and disciplinary actions.
- Provide leadership and guidance for day-to-day crew issues and employee relations cases.
- Travel to locations to ensure quality standards and consistency across the fleet. Travel up to 25% of the time
- In alignment with key partners, develop and drive a holistic strategy to drive crew welfare and DEI across the fleet
- Deliver HR services to clients resulting in a seamless point of contact to the broader HR organization and ensuring successful integration of functional partner initiatives and expertise.
- Leverage HR/business skills and knowledge to challenge or influence leadership in decision-making processes.
- Assist with the broader implementation of HR initiatives and programs, including those in the areas of diversity & inclusion, learning and development, and workforce planning
Basic Qualifications
- 7+ years of experience in human resources preferably working in a high-volume operations environment
- Experience with leading large diverse HR Teams, with experience with HRBP, Employee Relations and Learning and Development
- Must be able to provide creative solutions and unique approaches to HR/business challenges
- Must be an authentic thought partner with confidence and courage to push boundaries in a changing environment
- Proven consulting and change management experience
- Demonstrated experience with strategic culture and cast/employee engagement initiatives
- Proven knowledge of HR industry practices
- Demonstrated strong integration and strategic planning skills
- Demonstrated strong written and verbal communication skills
- Demonstrated strong facilitation and presentation skills
- Demonstrated problem solving and decision making skills
- Demonstrated ability to influence and partner within a diverse organization to help drive business results
- Proven ability to manage conflict and the courage to challenge organizational thinking
Preferred Qualifications
Proven Cruise industry expertise
SHRM certification or other HR industry equivalent Proven Disney Company functional HR experience
