Systems Support Operations Engineer, Energy

Remote Support Operations Engineer

The Remote Support Operations Engineer provides control and monitoring support for specific industrial battery energy storage facilities under the jurisdiction of Tesla and governing bodies. This primarily involves continuously monitoring the site for any abnormalities and deviations from expected operating behavior and expeditiously acting when required, as well as adjusting the control/operating mode of the system as required by the governing bodies. This includes escalating to engineering teams for rapid issue resolution, as well communicating with the governing bodies to notify them of the situation and action plans.

For this position Remote Support Engineers will work a paired graveyard shift position, working 10-hour shifts, 10:00 p.m. to 8:00 a.m, PST, supporting a 24/7 environment. Scheduled shifts are Sunday to Wednesday or Wednesday to Saturday, typically 3 days off. Shift times and coverage will be based on the business need. Conversion to day shift hours is possible when business need changes.

Onsite role: Fremont (Page location), Palo Alto, or Lathrop, CA

Responsibilities
  • Monitor battery system performance and availability to ensure contractual obligations are being met
  • Handle after-hours customer escalations via Tesla hotline system
  • Monitor and respond to alarms annunciated on Tesla's proprietary monitoring platform, communicating and escalating any issues to engineering and O&M teams
  • Act as the main point of contact for the governing bodies regarding required shutdowns, or events affecting facility operation
  • Respond, communicate, and escalate abnormalities with the Tesla's proprietary monitoring systems, including proposing improvements to increase the effectiveness of the monitoring system
  • Respond, communicate, and escalate any cybersecurity concerns
  • Prepare documentation for governing and regulatory bodies, such as NERC, ERCOT, BOA, etc.
Requirements
  • Capable of working in a 24/7 environment, working 10-hour shifts, including weekends
  • Experience in a customer service environment
  • Grasps basic concepts of electricity (AC/DC, current, voltage, resistance, power, etc.), and interpret electrical single line diagrams
  • Experience using Microsoft Word, Microsoft Excel
  • Excellent written and verbal communication skills
  • Ability to independently make decisions, and escalate when necessary
  • Enthusiasm for green technology
Compensation & Benefits

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

  • Medical plans > plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D
  • Short-term and long-term disability insurance (90 day waiting period)
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program

Expected Compensation $35.15 - $51.73/hour + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Back to blog

Other Jobs To Apply

Content Creator Job in Pet Owners UGC Ads, Age 25-65 - Cat/Dog Owner - Pet Insurance Spokesperson

Work from home Social Media and Customer Service Associate ( Tesla Remote Jobs) Job ID- 1931

Data Entry Specialist [Part Time - Work From Home]

Advisor - Data Engineer at FedEx: 100% Remote (Memphis, TN, Harrison, AR, US)

Online Data Entry Specialist – Delta Airlines Projects

Remote Work From Home Data Entry Clerk / Typing

REMOTE - Fedex Freight Broker

Amazon Work From Home – No Experience Needed | Join Our Team - Remote

Remote Data Entry Work From Home Focus Group Panelist

WC Regional Manager, Claims (Remote - Residency in Western States)

Remote Data Entry Clerk - Typing - Part Time Entry Level-United States

Amazon Picker/Packer - Flexible Warehouse Jobs

Pre-Service Patient Estimate Rep- Remote

Customer Service Representative - Remote (South Carolina Only)

Client Strategist

Amazon Customer Service - Work From Home $16-$24/hr

Compassionate Phlebotomist | Hospital Blood Draw Specialist

Entry-Level and Experienced Computer Repair Technician

Remote Data Entry & Admin Assistant

Social Media Manager, Entertainment at UNFOLD Agency: 100% Remote (WA, OR, CA, NV)

Flexible Hours, Remote Work, Customer Service Role Paying Up To 19 Per Hour

Fully Remote Setup Entry-Level Opportunity No Experience Required

American Express Careers, Entry Level Remote Jobs @ Get Dream Job

Remote Administrative Assistant

RN Diabetes Educator - Remote

Remote customer support specialist

Business Development Representative (BDR) - Texas or Colorado

Territory Sales Representative - Commercial at Staples: 100% Remote (NE, IA, SD)

Seasonal Support Lead Part Time

Advanced Electronics / Computer Field Technician - Now Hiring

Online Chat Representative

Entry-Level Work from Home Jobs: No Experience Required!

Territory Sales Representative, Commercial at Staples: 100% Remote (Miami, FL, Coral Gables, Fort Lauderdale, Framingham, MA)

Remote Data Entry Clerk — Entry-Level & Flexible Hours

Virtual Admin Assistant – South Airlines Data Entry Job

Administrative Assistant / Data Entry Clerk (Remote Work At Home)

Warehouse Worker – Sarasota, Fl

Implementation Specialist - Denver, CO (Remote)

Remote job Registered Nurse (RN) - Critical Care Part-Time: REMOTE

Work from home Social Media and Customer Service Associate ( Tesla Remote Jobs) Job ID- 1931

Data Entry Specialist [Part Time - Work From Home]

Chat Support Specialist Remote Work From Home

Clinical Appeals Nurse (Remote)

Customer Care Specialist – Remote

(Remote Work Opportunity) – Usa-Apple Home Advisor

Hospice: After-Hours RN Overnight (Full-Time) + \$3000 Sign-On Bonus

QA Manager, Internal Claims Auditing

Remote Sales Agent - No Experience, Uncapped Pay

Customer Solutions Agent at Avelo Airlines: 100% Remote (US)

Plans Examiner at SAFEbuilt: 100% Remote (Columbus, OH)

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...