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Technical Account Manager Support, Cyber Security, AI DLP, Remote
Technical Account Manager Support, Cyber Security, AI DLP, Remote
Our client is a high-growth, venture-backed leader redefining data security in the AI era. They have built the industry's most intelligent platform for automated data protection — combining advanced data loss prevention (DLP) and insider risk management on full autopilot. Their solution delivers smarter, simpler, and more precise protection across SaaS applications, generative AI tools, hybrid endpoints, cloud storage, and complex enterprise environments.
Trusted by innovative organizations in highly regulated industries (healthcare, financial services, critical infrastructure, and beyond), the company is experiencing rapid expansion while maintaining a founder-led, builder-first culture. Backed by top-tier investors, they are on a mission to eliminate the complexity and human error that plague traditional security tools. Here, every team member solves hard problems with creativity and clarity, cares deeply about customer outcomes, and plays a direct role in shaping the future of enterprise security.
If you thrive at the intersection of deep technical execution and strategic customer partnership — and you want to join a company that's moving fast while doing work that truly matters — this is your opportunity.
The Role
As a Technical Account Manager, you will own a portfolio of enterprise customers end-to-end — from successful deployment through long-term expansion and retention. You serve as the primary technical and strategic advisor, ensuring every customer is fully deployed, highly engaged, and realizing clear, measurable value from the platform.
You combine strong technical depth with exceptional communication skills, working seamlessly with engineers, IT/security administrators, and executive stakeholders. You anticipate challenges, drive resolution, and act as the customer's champion internally as the company scales.
Responsibilities
Customer Ownership & Success
- Own a portfolio of enterprise accounts post-sale, serving as the primary technical and relationship point of contact
- Drive deployment completion, platform adoption, and measurable business outcomes across your book of business
- Lead recurring implementation syncs, Quarterly Business Reviews (QBRs), and executive check-ins with key stakeholders
- Proactively monitor customer health signals and intervene before issues escalate
- Manage customer escalations with urgency, clear communication, and documented resolution paths
Technical Implementation
- Guide customers through complex deployments spanning endpoints, VDI environments, file shares, cloud storage, and browser-based DLP
- Troubleshoot connectivity, agent deployment, policy configuration, and integration issues across diverse enterprise environments
- Develop deep product expertise and serve as the first line of technical escalation for your accounts
- Partner with engineering to triage bugs, reproduce issues, and drive resolution at the appropriate priority
- Document implementation patterns, workarounds, and edge cases to build institutional knowledge across the team
Product Feedback & Cross-Functional Collaboration
- Synthesize patterns across your customer portfolio into actionable product feedback backed by real-world data
- Participate in structured feedback loops with Product, including intake workflows and prioritization discussions
- Collaborate with Sales on renewal risk, expansion opportunities, and account health signals
- Contribute to onboarding materials, runbooks, and internal documentation to improve team scalability
Requirements
- 6+ years of experience in Technical Account Management, Customer Success Engineering, or a similar post-sales technical role at a B2B SaaS company (startup experience strongly preferred)
- Demonstrated success managing a portfolio of complex enterprise accounts simultaneously
- Strong technical aptitude: comfortable reading logs, navigating CLI environments, debugging integrations, and understanding network/endpoint architecture
- Experience deploying or supporting endpoint security, DLP, CASB, or adjacent data security products is a strong plus
- Familiarity with enterprise IT environments: Active Directory, MDM tools (Intune, Jamf, SCCM), VDI, and cloud storage platforms
- Excellent written and verbal communication skills; able to adapt from technical deep-dives to executive-level business reviews
- Proven track record of driving deployment completion and measurable customer outcomes
- Experience working with regulated industries (healthcare, financial services, government) preferred
- Ability to operate autonomously while collaborating cross-functionally with Product, Engineering, and Support
- Passion for customer outcomes and clear ownership over customer success
- Ability to travel up to 25% for on-site customer engagement
What Success Looks Like
- You independently drive, execute, and manage customer accounts through full deployment within agreed timelines
- You develop power users within the platform and build trusted, strategic relationships — becoming the customer's go-to guide, not just a point of contact
- Adoption deepens with measurable improvements in operational efficiency and risk visibility
- Customers in your portfolio renew and expand; churn risk is identified and mitigated early
- Feedback from your portfolio directly shapes how the platform evolves
- You contribute to a scalable, repeatable TAM motion — not just executing it
This is a high-impact role at a company that is scaling quickly while staying relentlessly focused on customer success and product excellence. If you're ready to own outcomes, solve real technical challenges, and grow with a mission-driven team, we'd love to connect.
