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UKG PRO WFM Solution Consultant - Healthcare Advanced Scheduling – Full-time - Remote (USA )
About Us: At Improv, we are committed to transforming the Human Capital Management (HCM) and Workforce Management (WFM) industry through a strategic focus on Strategy, Process, and People. Our goal is to deliver solutions that truly meet our clients' needs, not just the latest trend. By partnering with the best in the industry, we broaden our capabilities and consistently achieve our clients' business outcomes.
Improv empowers our team with a culture of innovation, trust, and open communication, ensuring our people bring their best every day. Our work impacts millions of lives around the globe. We don't take this lightly. It's a big job - and we are all-in. We're always looking for great teammates who share our passion for doing meaningful work that makes a real difference.
We are seeking a unique and experienced UKG PRO WFM Solution Consultant- Healthcare Advanced Scheduling expert to join our team.
What You Will Do:
- Participate in the full lifecycle of UKG product implementation from discovery through design, build, test, and user adoption.
- Discover and analyze client business requirements, business processes and business needs
- Create usable documentation, including audit findings, business requirements, and product design documents
- Translate findings and product design documentation into properly configured applications (Timekeeping, Scheduler, etc.).
- Actively participate, and as needed, lead testing and quality assurance activities for the projects
- Assist with change management and user acceptance testing.
- Work closely with Project Managers, communicating and understanding the goals required to complete the required tasks on time and within budget
- Maintain the internal project management system up to date with all time worked, task status, and related documentation.
- Maintain current in-depth technical, functional, and operational knowledge of UKG PRO WFM (Dimensions)
- Experience with UKG Workforce Central and understanding of Workforce Central vs. PRO WFM differences is helpful but not required
- Experience with UKG Pro and understanding of joint implementations is helpful but not required
- Experience with implementing scheduling workforce management in healthcare industry
Your Knowledge, Skills, and Abilities:
- Minimum 5 years UKG experience with completing full implementations of UKG Workforce Central/Dimensions and/or at least 3 UKG PRO WFM projects live as lead consultant for Advanced Scheduling
- End-to-end experience with the following Dimensions modules:
- Timekeeping
- Advanced Scheduling
- Ability to assist with Business Structure Workshops in relation to Scheduling
- Ability to consult and provide best practice recommendations based on healthcare industry standards for scheduling and timekeeping
- Completed UKG PRO WFM Advanced Scheduling Partner/Employee training
- Exemplary customer service skills with demonstrated ability to effectively develop and maintain client relationships
- Excellent oral and written communication skills
- Bachelor's Degree or equivalent in Computer Science or related field (or equivalent experience)
- Applicants must have authorization to work in the United States without current or future visa sponsorship
What Would Make You An Outstanding Candidate:
- UKG PRO WFM Advanced Scheduling certification.
- Proven track record of healthcare consulting
- Understanding of UKG Navigator, Paragon, and Launch methodology/tools.
Why join the Improv team?
- People-First Culture: Improv emphasizes a culture built on innovation, trust, and open communication. They prioritize taking care of their internal team so that employees can bring their best selves to work every day
- Meaningful Global Impact: The work done at Improv transforms workforce management (WFM) and human capital management (HCM) solutions, directly impacting millions of lives around the globe
- Long-Term Relationships: Rather than acting as a typical transactional consulting firm, they focus on becoming trusted, long-term business partners to build authentic relationships and create "Clients for Life."
- Comprehensive Employee Support: They offer a supportive environment that champions remote work, continuous professional learning, empowered leadership, and a holistic focus on "caring for the whole you" so everyone can reach their full potential
- Experienced Peers: New hires join a deeply knowledgeable team of experts and leaders who have decades of industry experience and have truly walked in their clients' shoes
We Currently Offer The Following Benefits:
- Access to medical, dental, and vision insurance through Cigna, with the majority of the employee cost covered by the employer
- Employer funding to HSA accounts and FSA access
- Access to a 401(k) through Vanguard with a guaranteed employer contribution
- Flexible vacation policy that allows you to manage your schedule and rest and recharge when you need to
- Ten (10) holidays with flexibility based on what is important for you and those you love
- Family-friendly benefits, extended parental leave for when you need to spend critical time with new family members, employer-paid short-term and long-term disability, employer-paid life insurance, and access to additional life insurance, hospital coverage, accidental coverage, discounted mental health support, and more
- Support on individual development through certifications, continued learning, conferences, and more
We value a diverse workforce and a culture of inclusivity and belonging. All employment decisions shall be made without regard to age, race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Improv is an Equal Opportunity Employer.
