Associate Director, Commercial Learning – Field Skills

This a Full Remote job, the offer is available from: United States

About the role

Biogen is seeking an experienced commercial learning leader with a strong field sales foundation for the role of Associate Director, Commercial Learning – Field Skills. This role owns the customer engagement skills capability across Biogen’s North America commercial customer-facing teams — defining the skills our field teams need, building the programs and practice that develop them, and raising the level at which they are applied with customers. The role operates across both strategic and executional work, with elevated accountability for strategy, prioritization, stakeholder leadership, and capability-building impact. This is a remote position.


What You'll do

  • Lead the short- and long-term learning strategy for North America customer-facing teams, aligned with brand, franchise, and enterprise priorities.
  • Define core selling and customer engagement competencies by role and tenure, including assessment approaches.
  • Build scalable development pathways from onboarding through advanced proficiency across roles and therapeutic areas.
  • Design and deliver learning programs across live, virtual, and blended formats covering consultative selling, business acumen, customer engagement, and value-based dialogue.
  • Establish and maintain a consistent customer engagement framework across brands and therapeutic areas.
  • Partner with training teams to embed customer engagement capabilities into brand and disease-state learning programs.
  • Collaborate with Field Leadership Development and Account Management to create an integrated capability-building and coaching ecosystem.
  • Serve as a trusted advisor to Commercial, Patient Services, and field leaders, recommending solutions tied to business outcomes.
  • Measure learning effectiveness and partner with analytics teams to connect capability development to performance results.
  • Evaluate and implement emerging learning technologies, including AI-enabled coaching and practice tools.
  • Manage external partners, vendors, budgets, and program governance.
  • Engage with field teams to identify skill gaps and recommend targeted interventions.
  • Ensure all learning initiatives comply with Biogen values, policies, PRC requirements, and applicable SOPs
  • Domestic travel expected up to 30% (e.g., field engagements, workshops, regional and national meetings, headquarters visits).

Required Skills


  • 8+ years of professional experience in the pharmaceutical or biotech industry, including a minimum of 5 years in field sales and 3 years in Commercial Learning, capability building, or a comparable discipline.
  • Required: demonstrated experience building a program, capability, or function from the ground up within a new or evolving organization.
  • Experience developing selling or customer engagement capability across multiple brands, business units, or therapeutic areas preferred.
  • Experience supporting product launches and/or Neuroscience, Rare Disease, or specialty care brands preferred.
  • Experience in reimbursement, key account, or buy-and-bill environments a plus.

Experience


  • Deep expertise in pharmaceutical/biotech commercialization, customer engagement, adult learning principles, and learning program design and facilitation.
  • Strong field sales experience with credibility among field teams and leaders.
  • Strategic, enterprise-focused mindset with the ability to build scalable, cross-portfolio solutions.
  • Proven ability to influence and lead across functions and organizational levels without direct authority.
  • Executive presence and credibility with senior commercial leaders.
  • Proactive, resourceful problem solver who can operate independently and drive results in ambiguous environments.
  • Experience measuring learning effectiveness and using data to inform priorities and investments.
  • Strong communication, collaboration, and vendor management skills in complex matrix organizations.
  • Passion for advancing field team capabilities to improve customer impact and engagement.
  • Demonstrated integrity and commitment to compliance with relevant regulations and policies.

Education, Registration & Certification


  • BS/BA degree required; advanced degree a plus but not required.
  • Certification in a recognized selling, coaching, or customer engagement methodology preferred.
Job Level: Management


Additional Information

The base compensation range for this role is: $171,000.00-$235,500.00


Base salary offered is determined through an analytical approach utilizing a combination of factors including, but not limited to, relevant skills & experience, job location, and internal equity.


Regular employees are eligible to receive both short term and long-term incentives, including cash bonus and equity incentive opportunities, designed to reward recent achievements and recognize your future potential based on individual, business unit and company performance. 


In addition to compensation, Biogen offers a full and highly competitive range of benefits designed to support our employees’ and their families physical, financial, emotional, and social well-being; including, but not limited to:

  • Medical, Dental, Vision, & Life insurances
  • Fitness & Wellness programs including a fitness reimbursement 
  • Short- and Long-Term Disability insurance
  • A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31)
  • Up to 12 company paid holidays + 3 paid days off for Personal Significance 
  • 80 hours of sick time per calendar year
  • Paid Maternity and Parental Leave benefit 
  • 401(k) program participation with company matched contributions
  • Employee stock purchase plan 
  • Tuition reimbursement of up to $10,000 per calendar year 
  • Employee Resource Groups participation

Why Biogen?

We are a global team with a commitment to excellence, and a pioneering spirit. As a mid-sized biotechnology company, we provide the stability and resources of a well-established business while fostering an environment where individual contributions make a significant impact. Our team encompasses some of the most talented and passionate achievers who have unparalleled opportunities for learning, growth, and expanding their skills. Above all, we work together to deliver life-changing medicines, with every role playing a vital part in our mission. Caring Deeply. Achieving Excellence. Changing Lives.


At Biogen, we are committed to building on our culture of inclusion and belonging that reflects the communities where we operate and the patients we serve. We know that diverse backgrounds, cultures, and perspectives make us a stronger and more innovative company, and we are focused on building teams where every employee feels empowered and inspired. Read on to learn more about Biogen.


All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.

This offer from "Biogen" has been enriched by Jobgether.com and got a 0% flex score.
Back to blog

Other Jobs To Apply

Virtual Pharma Account Manager: High-Impact Territory Sales

Principal Business Development Manager Pharma at Waters Corporation: 100% Remote (US)

Dist Design Project Coord - Sr

Market Commentary Writer and Social Editor at Wealthfront: 100% Remote (San Francisco, CA, New York City, NY)

Analyst, Early Career (Full Stack)

Sales Executive, Digital Assets

Senior Pre-Sales Systems Engineer, Enterprise

Remote Enterprise Identity & Security AE

Remote Retirement Inside Sales Specialist

Account Executive, B2B SaaS — Hybrid/Remote

[Remote] Director - Special Investigations (FIU)

Senior Manager, SAP AI Engineering

Associate Director, eCommerce Operations, eProcurement

Manager, Professional Services- Streaming Media

Commercial Sales Engineer - East - Remote

Emerging Fraud Researcher

HubSpot Administrator - Remote

Remote Snowflake Data Lake Support Pro

Investigator, Operational Excellence

Remote Principal Engineer, Identity & Engagement

Crypto Twitter Content Lead: Real-Time & Witty

TikTok Social Programming, Bleacher Report at Warner Bros. Discovery: 100% Remote (NY, GA)

Inbound Sales Call Center Representative

Senior Manager, Compensation & People Analytics (Remote)

Virtual Sales Rep: Fully Remote, No Cold Calls, Great Training

Services Project Coordinator

Dashers - Sign Up and Start Earning

Remote-Eligible Senior Business Analyst: SDLC & Stakeholder Leader

Notary Stamp Order Online | West College Corner, IN

Remote Freelance Japanese Teacher & 1:1 Coach

Audio & Digital Account Executive

Assistant, Contract Administration

Coordinator, People Data Operations (Remote)

Live Entertainment Marketing Coordinator

Global Technical Product Advisor - Off Road

Guest Experience Center Agent / Inside Sales

Remote SEO Content Lead

Remote Diagnostic Technician: Fast, CustomerFocused Support

Navy Medicine Analytics SME — Remote

Digital Evangelist

Workday Solution Architect

Experience Strategy Manager

Part-Time Oncology Data Specialist - Certified (remote)

Technical Support Consultant Analyst (Remote - PST Working Hours)

GL Claims Specialist - Remote

Senior Underwriter - Management Liability

Controller / Director of Finance

Remote AR Analyst I: Collections & Resolution

Senior Sales Executive

Manager, Flight Maintenance - Traveling

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...