Description

GENERAL DESCRIPTION OF POSITION

Serves meals ala carte and buffet style meals to residents’ tables in a courteous and friendly manner, following Hawthorn Senior Living procedures. Maintains excellent dining room presentation though daily and weekly cleaning tasks. This position is considered a universal employee /worker and will be cross trained in other positions as directed by the supervisor.

REQUIRED KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS

• Must be at least 18 years old.
• Ability to perform serving duties, including carrying meal trays, following Hawthorn standards and current guidelines.
• Ability to communicate, in a clear and concise manner with residents during meal service.
• Ability to present meal alternatives to residents and guests.
• Have a general knowledge of sanitation and safe food handling practices.

• Embodies a patient and creative attitude with the ability to “think outside the box.”
• Demonstrates a commitment to and respect for all individuals.
• Able to communicate effectively in English, both verbally and in writing, with residents and staff.
• Builds on basic learning and carries it from one situation to another.
• Demonstrates critical thinking skills in problem solving and decision making.
• Asks questions and seeks assistance.
• Takes responsibility to eliminate the source of problems.
• Ability to prioritize and organize multiple work duties.
• Demonstrates excellent communication skills, taking into consideration body language, filters, listening, paraphrasing and questions with co-workers and residents of diverse ethnic and cultural backgrounds.
• Demonstrates ability to work efficiently and pleasantly in an extremely busy work environment, to deal with difficult situations in a calm manner and be a team player.
• Ability to work under time constraints and meet department and position timelines.

SUPERVISORY RESPONSIBILITIES

• None

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Regular, on-site, attendance and punctuality is required as scheduled.
• Takes responsibility for maintaining current knowledge of the Hawthorn Senior Living Employee Handbook. 
• Adheres to all Company policies, procedures and standards.

• Cleans dining room according to Hawthorn guidelines and schedule, including but not limited to:
  • Vacuuming carpets
  • Spot cleaning carpets as necessary
  • Cleaning ceilings and walls as necessary (e.g., removing cobwebs)
  • Dusting furniture, shelves, light fixtures, and other surfaces
  • Cleaning coffee bar, mirror, and doors.
  • Removing trash
  • Cleaning windows as necessary
  • Mopping floors
• Serving Duties
  • Greets residents (and visitors if applicable) at table before taking orders or serving
  • Politely and efficiently takes meal orders and delivers them to kitchen
  • Assures adaptive equipment present for residents who require it
  • Serves beverages, cereals, soups, salads, meals, and desserts
  • Assists residents with opening packages, cutting foods, etc. as necessary
  • Delivers meal trays to resident apartments as necessary
  • Busses dining room tables
  • Cleans dining room tables and chairs
  • Vacuums dining room after meals
  • Sets tables for next meal
  • Completes side duties, such as adding sugar and creamer packets, cleaning beverage center, etc.
• Maintains food handlers permit as necessary to fulfill state or provincial regulations
• Performs other duties as assigned by supervisor

OTHER DUTIES AND RESPONSIBILITIES

• Performs all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, or others.
• Use timekeeping system to report hours worked on a daily basis, as well as the start and stop times of your meal periods.
• Meets the assigned work requirements of the job.
• Adheres to dress/appearance code. Changes in attire may be dictated by special occasion or weather conditions. If you have questions, check with your Community Executive Chef.
• Promotes resident advocacy and demonstrate excellent customer service at all times.
• Serves as a role model for all employees by displaying a responsible, cooperative, and positive attitude.
• Represents the Company and the community in a professional, courteous, and friendly manner when in the public.

• Understands safe and proper chemical use and adheres to safety protocols. This includes using personal protective equipment when necessary.

• Attend education and training classes as necessary to fulfill company training requirements and/or state regulations applicable to the position.
• Maintain personnel, resident, and business proprietary and/or confidential matters/material in strict confidence with management of the company (and/or other company staff as needed).

• Employment offers are contingent upon successful completion of pre‑employment background checks, employment verification, and reference checks, as permitted by law. Hawthorn Senior Living is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
• At Hawthorn Senior Living, we offer competitive compensation and a robust benefits package designed to support our employees' well‑being. Benefits may include paid time off; medical, dental, vision, and disability coverage; and supplemental life insurance. Eligible employees may also participate in a 401(k) plan with a company‑determined match and have access to an Employee Assistance Program (EAP). Beyond benefits, we are proud of our unique culture and enjoy celebrating our team throughout the year.