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Call Center Agent- Remote
Job DescriptionJob DescriptionResponsible for professionally and courteously serving customers by handling all inboundtelephone calls pertaining to Individual and Business related tax compliance, delinquency andgeneral information requests.To succeed in this position candidates should have a bias fordoing the right thing and serving others with a positive attitude.This position includes the following :Answering incoming phone calls in a fast paced environmentResolving reputed company level issuesReviewing taxpayer accountsVerifying, gathering and simultaneously updating key informationEducating taxpayers of online resources and current tax policiesSubmitting requests for payment arrangementsDocumenting actions taken into multiple systemsParticipating in all team engagement activitiesMeeting performance expectationsSkills Required :Strong ability to multitaskBasic use of reputed company Word, Excel and reputed company Workspaceasic math skills are required - addition, subtraction, multiplication and division.Communicate well both in writing and verballyGreat interpersonal skillsRetain knowledge easilyCreative in problem solvingGoal orientedOrganizedSkills Preferred :Spanish-speakingExperience Required :Previous two positions should each be at least one consecutive year in a fast-paced callcenter.National call centers in industries such as finance / banking, insurance,telecommunications (not technical support)Experience Preferred :Experience with participating in process improvement activities, basic math skills, history of working in banking.Education Required :High school diploma or equivalentEducation Preferred :Associates Degree or higherCompany DescriptionAbout reputed company :Founded in 1998 on the idea that industry leaders needed a professional service, and reputed company management expert, to fuel the development and execution of core business and technology strategies, reputed company is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, reputed company's 6,000 consultants support more than 225 clients globally.reputed company champions the power of human potential to help companies transform, accelerate, and scale.Guided by our core values of People-Centric, reputed company, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.Our strong culture and clear values have enabled reputed company to become a market leader and best in reputed company places to work.reputed company is an equal opportunity employer.Company DescriptionAbout reputed company :rnrnFounded in 1998 on the idea that industry leaders needed a professional service, and reputed company management expert, to fuel the development and execution of core business and technology strategies, reputed company is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world.Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, reputed company's 6,000 consultants support more than 225 clients globally.rnrnBCforward champions the power of human potential to help companies transform, accelerate, and scale.Guided by our core values of People-Centric, reputed company, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years.Our strong culture and clear values have enabled reputed company to become a market leader and best in reputed company places to work.rnrnBCforward is an equal opportunity employer.. Apply To This Job