Care Facilitator, Medical Assistant

Job Description:

  • Respond to incoming patient and family questions and escalate emergent triage calls to the clinical team
  • Proactively contact patients for longitudinal care management
  • Coordinate and schedule appointments and referrals
  • Facilitate communication and collaboration among healthcare providers, patients, and families
  • Serve as a liaison between services and external providers
  • Monitor patients' progress and response to treatment, identifying changes or complications
  • Communicate escalations or new health risks to clinical leadership
  • Maintain accurate communication logs and comply with documentation standards and regulatory requirements
  • Participate in quality improvement initiatives and performance improvement projects
  • Identify and implement strategies to improve care coordination, patient outcomes, and patient satisfaction
  • Adhere to HIPAA regulations and maintain patient confidentiality
  • Ensure compliance with clinical guidelines and standards of care

Requirements:

  • Some College or associate degree in clinical sciences, Nursing, or a related field
  • Minimum two (2) years of experience collecting referral information in the healthcare market
  • Medical Assistant certification preferred, but not required
  • Experience with electronic medical record software
  • Proficient use of the Microsoft Office suite
  • Ability to multitask, prioritize, and manage multiple projects simultaneously
  • Excellent written and verbal communication skills
  • Ability to work independently or in a team setting

Benefits:

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