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[Hiring] Inbound Contact Representative 2 @Humana
Role Description
As a Dental Inbound Contacts Representative, you are often the first human connection our members have with us. Working remotely, you will report to the Inbound Contacts Supervisor and be a part of the Consumer Contacts team. Every interaction is an opportunity to solve a problem, reduce frustration, and create trust. You will support members and providers by answering benefit questions, resolving concerns, and guiding them through next steps—helping ensure they feel informed and supported.
This role is ideal for someone who enjoys helping others and takes pride in delivering a high-quality customer experience.
- Handle 40+ inbound calls daily from members and providers in a back-to-back call center environment
- Address multiple member and provider needs, including benefit questions, service issues, and general inquiries
- Escalate unresolved and pending customer grievances
- Document all interactions, actions taken, and outcomes in internal systems
- Resolve routine to moderately complex issues by following established guidelines and workflows
- Identify issues requiring escalation and ensure handoff to the appropriate teams
- Meet quality, productivity, and customer experience expectations
Qualifications
- Minimum 2 years of customer service experience
- Must reside in the Central or Eastern Time Zone
- Customer service mindset with a genuine desire to help others
- Experience documenting customer issues in detail
- Experience assessing support requests in multiple systems simultaneously and escalating based on severity
- Experience interpreting and responding to customer requests
- Experience excelling within performance-focused settings
Requirements
- Associate or bachelor's Degree (preferred)
- Previous inbound call center experience (preferred)
- Healthcare, Dental or insurance industry experience (preferred)
Benefits
- Medical, dental and vision benefits
- 401(k) retirement savings plan
- Time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- Short-term and long-term disability
- Life insurance
- Many other opportunities
Company Description
Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large.
