Implementation Analyst I

This role can be based remotely within the eastern time zone.


The Implementation Analyst I role has a national salary range of $70,000 - $115,000.

For roles within California the range is $70,304 - $115,000 and Washington is $80,169 - $115,000.

DHL Supply Chain offers multiple benefits including Medical, Dental, Vision, Prescription, Discounted Stock Purchase, General Bonus Plan and a generous PTO policy.


Are you an Technology professional interested in automation and digitalization? Are you an energetic, problem solving leader looking for a fast-paced customer-centric environment? Do you thrive working with internal and external customers; coordinating systems, project timelines and solutions? If so, DHL Supply Chain has the opportunity for you!


Job Description


Implements and supports Supply Chain solutions within assigned DHL Supply Chain Division. Supports and ensures quality delivery of predefined IT solution(s) as selected to support business needs, including system setup, testing, training, implementation and post implementation support of the predefined IT solution(s) such as Warehouse Management System into a new or existing client site(s). Understands current work processes and develops and publishes work processes, actively participates in User Acceptance Testing, and facilitates technical documentation of systems and supports operational development of standard operating procedures (SOPs) between DHL Supply Chain and the client. Applies IT and internal team methodologies to ensure implementations are delivered in a consistent, standard, and repeatable method. Analyzes customer and business partner requirements to understand and apply systems implementation concepts and principles to effectively implement and support business systems solutions. Participate

  • Recommends basic to moderately complex configuration strategies for predefined IT solution(s) that meet or exceed the requirement of customers and business partners.
  • Participates in development of concept of systems development, software demonstration preparation and execution, and goodness of fit/solution design review for meaningful to vital business opportunities.
  • Contributes to the development of project plan by supporting a portion of the project work plan, specifically in estimating of implementation tasks (e.g., system set-up, user testing, training).
  • Applies experience in the use of DHL Supply Chain Project administration processes, including tracking labor against the project plan.
  • Facilitates and supports business acceptance testing process with customers, analysts and project leaders for custom and package application projects.
  • Applies intermediate-level industry specific knowledge to deliver solutions.
  • Performs system setup, configuration, testing, training, trouble-shooting and go-live support.
  • Facilitates training for hourly associates, supervisors and managers.


Required Education and Experience


  • Bachelor's Degree in IT similar field or equivalent 4 years work experience, required
  • 2+ years experience in an IT environment required
  • Experience in the implementation and support of business systems, required
  • Knowledge of logistics and supply chain, preferred


Our Organization is an equal opportunity employer.



Brand: DHL
Address: 360 Westar Blvd Westerville, OH - 43082
Property Description: 9253 - Westerville OH
Property Number: 9253
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...