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Junior Implementation Manager
At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.
What We’re Looking For:
This individual, reporting to the Director, Implementation, will be responsible for supporting implementation of new products, programs, and courses to meet business and revenue goals. The Junior Implementation Manager will lead and/or support implementation for a portfolio of new program and course launches, managing internal and external relationships to ensure program success, and provide implementation support for more complex launches. They will also support enterprise-wide projects that support standardization, growth, and efficiency across implementation, and develop, maintain and promote Implementation resources.
Responsibilities Include, But Are Not Limited To:
Project Management
- Lead implementation for a portfolio of new program/course launches across multiple external partners
- Provide implementation support to senior team members and oversee phases of more complex launches
- Lead all aspects of implementation, including developing, maintaining, and driving the timeline, project plan, and stakeholder relationships
- Manage and communicate project expectations to internal and external stakeholders across functional teams
- On a consistent basis, provide project updates to internal and external stakeholders at all levels on implementation strategy, project progress, and timeline risks
- Translate the needs of internal and external partners into technical specifications for systems design and develop business case when requirements fall outside of technical capabilities
- Define operational processes needed to implement a sustainable product and support the program at all stages
- Ensure deadlines are met, forecast risks, and assess and manage impacts of change to minimize risk to launch timing
- Create and maintain documentation on program structure and all decisions made throughout the implementation period in order to ensure a smooth transition to program management
- Gather and implement partner and program details in CRM systems
Stakeholder Management
- Effectively matrix-manage a cross functional launch team of stakeholders across 2U (Marketing, Technology, Operations, Partnerships & others) and with external partners to ensure overall success of program/course launches
- Support partner relationships with the broader team in order to set a strong foundation for the partnership, escalate implementation blockers, and drive launch priorities
- Navigate and influence partner relationships to ensure clarity of project goals, timely delivery of partner-owned milestones, and promote partner satisfaction
- Effectively build and own internal relationships with cross-functional leaders at the Director level and below, and delegate project tasks to those individuals best positioned to execute
- Work collaboratively with internal and external stakeholders (across all role levels) to coordinate resources and ensure an on-time execution of launches
- Identify and assess escalation points and collaborate efficiently with stakeholders to problem-solve and rapidly remove roadblocks
- Work with the broader Business Development team to ensure program vision, design, and contractual obligations are effectively communicated across the teams and internal stakeholders
- Work with partners to ensure courses and programs are consistently available on the platform to achieve revenue goals
- Serve as a subject matter expert for relevant product lines and aid support teams in escalating and resolving issues.
Process Development and Standardization
- Support innovation-focused initiatives and team goals to address business and organizational needs at scale
- Proactively lead efforts to implement process improvements across cross-functional teams and systems that support scalability and learner and partner growth
- Lead the standardization of processes and best practices
- Maintain and promote Implementation resources to ensure processes and best practices are documented, accessible, and utilized
- Handle additional operational and administrative tasks as needed
- Team Mentorship: Act as a role model for others within the team. Actively take part in training and supporting teammates.
Operational Management & Administrative Support
- Manage operational aspects for a portfolio of partners, including serving as a point of contact, managing partner communication, and joining calls as needed
- Support course publication process and manage related announcements, ensuring program details are accurately provided and communicated
- Assess needs, plan, and execute support. Coordinate tasks to ensure delivery within timeline.
- Liaise with stakeholders and leadership as necessary to prioritize and facilitate completion of requests.
- Gather, implement, and audit partner and program details in CRM systems
- Conduct other operational and administrative tasks as needed
Things That Should Be In Your Background:
- Bachelor's degree required
- 3-5 years of experience in project management, operations, client management, program management; higher education, tech industry preferred
- Strong project management skills
- Excellent computer skills, coupled with the ability to quickly learn new software suites and functionality
- Extraordinary organizational skills, attention to detail and ability to multitask
- Demonstrated success with leading and managing multiple stakeholders and priorities in the absence of direct line authority
- Excellent written and verbal communication skills, with the ability to work and contribute in a team environment
- Self-driven and motivated with ability to work independently while meeting expectations of the role
- Strong working knowledge of Google Suite, Smartsheets or similar Project Management software, and Lucidchart
Other Attributes That Will Help You In This Role:
- Previous experience working with global and remote teams
- Confidence in decision-making and ability to lead people in order to achieve results (preferred)
- Ability to think critically and identify potential issues before they arise (preferred)
- Enthusiasm and the ability to quickly adapt and thrive in a fast-paced, changing environment (preferred)
- Proactive attitude, not afraid to ask how you can help and propose new process ideas (preferred)
- Experience working with a web CMS, Excel, Salesforce, JIRA/Confluence or equivalent systems
Benefits & Culture
Our global employee base is a diverse collection of innovators, dreamers, and doers working together to transform lives through higher education. We believe that every employee can advance our shared purpose, and that life at 2U should be fun and meaningful. If you’re excited by the opportunity to provide over 40 million learners and counting with access to world-class online higher education, then join us – and do work that makes a difference. #NoBackRow
We offer comprehensive benefits (unique per country) and excellent work/life balance.
Full-time, U.S.benefits include:
- Medical, dental, and vision coverage
- Life insurance, disability, and 401(k) employer match
- Employee stock purchase plan
- Free snacks and drinks in-office
- Generous paid holidays and leave policies, including unlimited PTO
- Additional time off benefits include: volunteer days, parental leave, and a company-wide winter break
The anticipated base salary range for this role is ($74,000 -$85,000), with potential bonus eligibility. Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, budget for the position and cost of labor in the market in which the candidate will be hired.
2U Diversity and Inclusion Statement
At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike.
2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com.
About 2U Inc. (NASDAQ: TWOU)
For more than a decade, 2U, Inc. has been the digital transformation partner of choice to great non-profit colleges and universities delivering high-quality online education at scale. As the parent company of edX, a leading global online learning platform, 2U provides over 45 million learners with access to world-class education in partnership with more than 230 colleges, universities, and corporations. Our people and technology are powering more than 4,000 digital education offerings — from free courses to full degrees — and helping unlock human potential. To learn more: visit 2U.com.
About edX
edX is the education movement for restless learners and a leading global online learning platform from 2U, Inc. (Nasdaq: TWOU). Together with the majority of the world’s top-ranked universities and industry-leading companies, we bring our community of over 45 million learners world-class education to support them at every stage of their lives and careers, from free courses to full degrees. And we're not stopping there — we're relentlessly pursuing our vision of a world where every learner can access education to unlock their potential, without the barriers of cost or location. Learn more at edX.org.
Learn more at
#NoBackRow
The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.
2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.
