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Lead Process Owner
About the position
As a member of the Workplace Enablement team, the Lead Process Owner provides day-to-day work direction, strengthens process governance, and drives continuous improvement across mobile device, PC lifecycle, asset management, and invoice reconciliation processes. The role leads operational improvement initiatives from planning through implementation, including scope definition, stakeholder coordination, timeline management, risk tracking, status reporting, and transition to steady-state operations. It applies automation, AI-enabled process optimization, data analytics, and cost analysis to reduce manual effort, improve data accuracy, strengthen controls, optimize spend, and deliver measurable business value aligned with IT strategy. This is a hybrid position based in Atlanta, Georgia. Employees are required to work from the 241 Ralph McGill Blvd. office at least three days per week. Occasional travel for internal meetings and vendor conferences is required.
Responsibilities
- Develop and document an enterprise-wide vision, strategy, and objectives for end-to-end asset management processes.
- Establish, enhance, and communicate mobile and PC device lifecycle processes, including process flow diagrams, standards, and documentation.
- Manage methodologies and oversight for procurement, billing, invoice reconciliation, and related financial controls for materials and services.
- Provide day-to-day work direction, coaching, prioritization support, and process guidance to team members.
- Mentor team members on IT processes, best practices, continuous learning, and continuous improvement.
- Lead projects and operational initiatives from planning through implementation, including scope, timelines, milestones, deliverables, stakeholder coordination, and implementation planning.
- Manage project risks, issues, dependencies, decisions, action items, and communication routines to support accountability and timely execution.
- Ensure projects transition effectively into steady-state operations with documented processes, ownership, controls, training, and performance measures.
- Maintain a portfolio-wide view of team initiatives, providing coordination, insight, and escalation support to promote alignment, manage dependencies, and achieve business outcomes.
- Define baseline metrics and report measurable outcomes from AI, automation, analytics, and process improvement initiatives, such as time saved, cost avoided, cycle time improvement, error reduction, data accuracy, compliance improvement, and operational efficiency.
- Develop or enhance dashboards, reports, analytics models, and performance measures to identify trends, risks, process gaps, cost drivers, and improvement opportunities.
- Establish governance practices for AI-supported and automated process changes, including validation steps, documented controls, ownership, adoption support, and responsible-use practices.
- Collaborate with IT groups, vendors, Finance, Procurement, and business stakeholders to communicate strategy, gather feedback, remove blockers, align priorities, and drive successful outcomes.
- Participate in budgeting, monthly accounting reviews, audits, financial analysis, and metrics related to hardware assets and invoice reconciliation.
- Maintain vendor relationships, influence service roadmaps, benchmark processes against best-in-class operators, and identify opportunities to improve service delivery, governance, and cost performance.
- Travel occasionally for internal meetings and vendor conferences.
Requirements
- Experience leading projects or operational initiatives, including project planning, stakeholder coordination, risk and issue management, status reporting, and delivery of measurable outcomes.
- Experience using project management tools, methodology, or structured work management practices to manage deliverables, timelines, dependencies, and communications.
- Experience managing technology assets and asset lifecycle management.
- Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
- Experience working with data analytics tools, with a major focus on Power BI.
- Experience identifying and applying AI-assisted tools, automation, or analytics capabilities to improve business processes, reporting accuracy, workflow efficiency, data quality, and operational decision-making.
- Experience with process improvement methodologies and tools.
- Strong diagnostic, troubleshooting, analysis, and problem-solving skills.
- Proficiency in data management and reconciliation.
- Knowledge of ITIL or other IT Service Management frameworks.
- Excellent written and verbal communication skills.
- A bachelor's degree in management information systems or a related field is preferred; equivalent experience managing IT asset lifecycle processes will be considered.
- At least two years of experience managing budgets and conducting financial analyses.
- At least two years of experience implementing and improving processes that enhance operational efficiency and drive continuous improvement initiatives.
- At least two years of experience leading projects, process improvement efforts, operational initiatives, or cross-functional workstreams.
- Experience managing project scope, timelines, action items, stakeholder communications, risks, and implementation plans using a project management tool.
- Experience maintaining a comprehensive view of team initiatives, identifying cross-project dependencies and risks, and providing coordination and decision support to initiative owners and leadership.
- Experience using automation, analytics, or AI-assisted capabilities to deliver measurable improvements in process efficiency, data accuracy, cost reduction, compliance, or service delivery.
Nice-to-haves
- Experience with JIRA; preferred but not required.
- Project management training or certification; preferred but not required.
- Bachelor's degree in management information systems or a related field; equivalent experience managing IT asset lifecycle processes will be considered.
Benefits
- Competitive base salary
- Annual incentive awards for eligible employees
- Health, welfare, and retirement benefits designed to support physical, financial, and emotional/social well-being
- May be eligible for additional compensation, such as an incentive program
