Library Assistant IV - User Accounts Coordinator

**Job Summary** The User Accounts Coordinator plays a key role in ensuring efficient daily operations and exceptional service within Access & Delivery Services. This position is responsible for supervising both student assistants and full-time staff, overseeing user account management processes, and maintaining accurate daily staffing schedules. The coordinator also serves as a supervisor on duty, ensuring that service points are covered, issues are promptly addressed, and workflows begin smoothly for the week. Schedule - Standard work hours are Monday-Friday from 7:00 AM to 4:00 PM. Hours may be adjusted seasonally during Finals Week and the Winter and Summer terms to align with changes in library operating hours. Primary Responsibilities: - Supervise, train, and evaluate student assistants and full-time Access & Delivery Services staff. - Serve as the supervisor on duty, providing leadership, support, and oversight during opening operations. - Oversee all aspects of user account management, including patron records, borrowing privileges, and problem resolution. - Serve as the primary contact for fine appeals, ensuring fair and consistent handling of patron account issues. - Manage TexShare accounts, including establishing and maintaining accounts, tracking borrowing statistics, and invoicing partner libraries as needed. - Handle Orion holds by reviewing, processing, and clearing library-related registration blocks in a timely manner. - Maintain and update the daily staff schedule, ensuring adequate coverage across all Access & Delivery Services desks and functions. - Collaborate with other supervisors and the department head to develop and implement policies, procedures, and best practices related to circulation and user services. - Assist with statistical reporting, data tracking, and process improvements related to account services and scheduling. - Provide excellent customer service and uphold library and university policies when interacting with patrons, staff, and campus partners. **Qualifications and Requirements** Minimum Education and Experience High school diploma or equivalent. A minimum of three years of relevant experience in a library setting; or any comparable combination of education, supervisory training or experience, and practical experience may be considered**.** Preferred Education and Experience - Proven experience in customer service and library operations. - Strong leadership and supervisory skills. - Excellent communication and problem-solving abilities. - Familiarity with library databases and information technology. - Commitment to providing a welcoming and supportive environment for all library users. Other Qualifications To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position. Physical Demands and Working Conditions - Must be capable of lifting, carrying, and managing materials weighing up to 15lbs. - Ability to stand or sit for prolonged periods while performing various tasks. **Pay and Benefits** Salary Range: $45,000

Back to blog

Other Jobs To Apply

Licensed Vocational Nurse, Telehealth

Data Processing Associate - Clinical Lab Operations

Payroll Tax Operations Lead - Remote

High-Paying Nursing Role Available Now

Senior Director, Product Management (Infra)

Senior Cyber Security Analyst - Incident Response (Remote)

Administrative Assistant (Remote)

Remote Sales Agent

Real Estate Coordinator (Contact Call Center) - US Remote

Licensed Remote Pharmacy Technician (Texas Only)

Senior Account Manager, Media Wellness Homecare and Beauty - Client Sales & Insights

Creative Arts Instructor for Kids & Teens (Remote)

Remote Education Evaluator: Teacher Candidate Scoring

[Remote] Solution Engineer - Security

Remote Full time and Part time Call Center Agent

Product Associate/Manager

Claims Specialist Bodily Injury at National Interstate Insurance: 100% Remote (OH, MO)

Cybersecurity Officer (Remote)

Structured Credit Executive

Accounts Payable Clerk I (Remote)

Paid Search & YouTube Manager at Mars Men: 100% Remote (US)

Mail Carrier - Rural - Work From Home

Remote Travel Agent

Online Customer Service Jobs for Teens Entry Level

Software Development Lead (RapidScale) (Remote)

Senior Shopify Developer – Remote (US)

Business Analyst / Scrum Master - 100% Remote

Technical Writer - Remote

Program Manager Remote Opportunity

Development Officer for Non Profit Organization, (Remote position for Candidates residing in DMV )

Remote Medical Transcriptionist & Scribe — Flexible & Impactful

Remote Interior Design Assistant

Work from Home Survey Task

Recruiter/Sourcer Opportunities – Telecommute

Remote Personal Assistant / Administrative Assistant

Product Support Specialist US (remote)

Help Desk Technician (Remote)

Principal Java Engineer, Multiple Teams

Senior Data Scientist (Remote | $150–$200/hr)

Provider Data Representative – Cigna Healthcare – Remote

Senior Business Systems Analyst (Remote)

Crew

amazon work from home $15+/ Hour (Sign on Bonus!)!

Virtual Administrative Assistant (Remote, U.S. and Canada Only)

Customer Service from Home: Contract Work at 19 Per Hour and Up

Sr. Atlassian Engineer remote

Remote Inside Sales Representative New Acquisition

Kotzebue Branch Operations Coordinator (Remote - hybrid) at WELLS FARGO BANK

Data Entry Assistant (% Remote)

Customer Service Rep (Remote Optional)

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...