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Manager, Provider Recruiting – Global
Job Description:
- Lead end-to-end global provider recruitment to support international customer launches, regional expansions, and forecasted demand
- Partner with international legal counsel, credentialing teams, analytics, customer success, and implementation teams on compliant recruiting strategies
- Balance customer launch deadlines, urgent escalated member needs, and program expansion priorities
- Scale international provider network coverage while maintaining quality and continuity of care
- Oversee recruiter capacity, sourcing strategies, and candidate pipelines across international markets using a U.S.-based recruiting team
- Implement AI tools and automated workflows for translation assistance, localized candidate communications, SOP documentation, and operational reporting
- Optimize candidate routing, workflows, and process cycle times
- Coach, develop, and mentor team members while setting performance expectations
- Ensure adherence to provider compliance, quality standards, background checks, and credentialing handoff protocols
- Meet monthly and quarterly hiring throughput targets
- Maintain target cost-per-hire metrics
- Deliver provider capacity for global customer launches and demand surges
- Drive team efficiency gains through workflow redesign and AI tool integration
- Report to the Senior Manager, Provider Recruiting
Requirements:
- 5+ years of experience in talent acquisition or recruitment
- At least 2+ years in a supervisory or management role
- Experience hiring providers or healthcare providers internationally
- Working knowledge of varying regional norms, translation considerations, and time zone coordination
- Proven track record in high-volume healthcare or provider recruitment
- Ability to manage time zone variations asynchronously and exercise schedule autonomy
- Strong cross-functional collaboration with analytics, customer success, legal, and operations teams
- Ability to implement AI tools in operational workflows for SOP drafting, candidate communications, metrics tracking, and throughput scaling
- Strong analytical skills for recruiting metrics analysis and actionable insights
- Excellent communication, stakeholder management, and team leadership skills
- Experience in a fast-paced, high-growth, fully remote environment
- Ability to travel 1–2 weeks per year for company and team offsites
- Preferred: behavioral health, mental health, or digital health recruitment experience across global markets
- Preferred: familiarity with applicant tracking systems and talent platforms; Salesforce ATS experience is a plus
Benefits:
- Health, dental, and vision benefits starting on the first day
- One Medical accounts
- HSA and FSA plans, with Spring contributing up to $1K for HSAs depending on plan type
- Employer-sponsored 401(k) match of up to 2%
- Yearly allotment of no-cost visits to Spring Health therapists, coaches, and medication management providers for employees and dependents
- Paid time off including vacation, sick leave, and company holidays
- Parental leave after 6 months: 18 weeks for birthing parents and 16 weeks for non-birthing parents
- Noom weight management program
- Fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses
- Wellhub fitness, mindfulness, nutrition, and sleep subscription
- BrightHorizons sponsored child care, backup care, and elder care
- Up to $1,000 annual professional development reimbursement
- $200 annual donation matching
- Fully remote work
- Minimal travel required for company and team offsites