Medical Transcription

Job Description:

  • Receive, review, and accurately process incoming referral tickets in a timely manner, ensuring all required documentation is attached and correctly filed
  • Thoroughly verify patient details, clinical information, provider information, and supporting documents for accuracy, completeness, and compliance with clinic standards
  • Identify missing, inconsistent, or incorrect information and proactively amend documentation where appropriate or liaise with relevant parties to obtain clarification
  • Serve as the primary point of contact for clients, clinics, medical practitioners, and other stakeholders, providing professional and courteous customer support via phone and email
  • Respond to enquiries regarding referral status, documentation requirements, and general service information in a clear, empathetic, and solutions-focused manner
  • Maintain accurate and up-to-date records within practice management systems, CRM platforms, and shared databases
  • Escalate urgent referrals, clinical concerns, or complex administrative matters to the appropriate internal team members promptly
  • Assist with broader administrative duties including appointment coordination, inbox management, reporting, and continuous process improvement initiatives

Requirements:

  • Previous experience in an administrative, medical reception, or customer service role (experience within the healthcare or medical sector highly regarded)
  • Good to have / Bonus: A background in Medical Education, Nursing, Physiotherapy, or a strong understanding of biology would be a significant advantage.
  • Strong written and verbal English communication skills, with the ability to communicate clearly and professionally with patients, clinicians, and external stakeholders
  • Exceptional attention to detail with the ability to detect discrepancies, errors, and incomplete information in medical documentation
  • Sound understanding of confidentiality requirements and the ability to handle sensitive patient information in accordance with privacy regulations
  • Strong organisational and time management skills, with the ability to prioritise tasks in a fast-paced environment
  • Proficiency in Google workspace and confidence in learning and navigating medical practice management systems or CRM platforms
  • Ability to work both independently and collaboratively within a team, demonstrating accountability and reliability
  • Professional, empathetic, and patient-focused approach, with strong problem-solving skills and a commitment to delivering high-quality service
  • Willing to work extended hours if necessary, especially if new tickets come in, including occasional hours on Saturdays and Sundays.

Benefits:

  • Competitive salary
  • Opportunity to shape the HR function of a rapidly growing BPO.
  • Work closely with a team of industry leaders who have successfully scaled BPOs in the past.
  • Career growth and development opportunities.
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