Morning Shift Inbound Answering Service Operator

As an Inbound Answering Service Operator for CMS, you will be representing over 2500 businesses helping callers with routine and emergency situations. There is no selling or telemarketing involved. You will help callers in the Medical Industry, Attendance Lines, Property Management, Manufacturing, Order Entry, and more. Clients you will represent include but are not limited to, OhioHealth, Coca-Cola, Kraft Heinz, Ohio Department of Health, and Inhabit.

We are seeking an Inbound Answering Service Operator to join our team in Ohio and Nevada. These are self-motivated, respectful, and reliable candidates. With just the right combination of actively listening and critically thinking, they can swiftly assess a situation and capture every detail.

Challenges and uncertainties are constant companions, but with their thick skin and resilience, they can adapt to the ever-changing dynamics of customer interactions. Sympathy and Empathy come naturally to an Inbound Answering Service Operator to ensure distress customers leave each call with their concerns addressed and spirits lifted.

Additional Info:

  • Work at Home
  • Performance and Attendance based Bonus structure
  • Thorough, Paid Training

  • Overtime

  • Paid Time Off

Full Job Description Answering Service –
  • Answers inbound calls from a variety of industries
  • Serves callers by following client direction and reference FAQ pages to answer questions
  • Guides caller through decision making to ensure messages are relayed to the correct client/department/representative
Data Entry -
  • Input information quickly and accurately based on client provided scripting
  • Select appropriate call types to ensure proper relay of messages
Message Relay -
  • Dispatch messages to the appropriate contact based on client instruction
  • Answer client contacts requesting information on existing messages
  • Notate/update accounts according to client request

This job is:
  • A good fit for applicants with related experience in call center, medical industry, or customer service
  • A good fit for applicants that are proficient in computer operations and familiarity with various software applications
  • A good fit for applicants seeking reliable, long term employment
  • A good fit for applicants who are task/detail oriented
  • High school diploma, GED
  • Ability to pass a criminal background check successfully

  • Proficiency in computer operations
  • Computer equipment, if interested in remote work

  • Related work experience
  • Excellent verbal and written communication skills
  • Ability to meet physical job requirements (90% of shift confined to workstation)
  • Ability to type 35 WPM
  • Ability to commit to a schedule for no less than 6 months
  • Must reside in Ohio or Nevada
WE EMBRACE DIVERSITY TO ITS FULLEST. Applicants are evaluated on qualifications and ability without regard to sex, race, color, religion, nation origin, disability, genetic information, or protected veteran status.
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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...