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Operations Co-Ordinator III at PROLIM: 100% Remote (MI)
Title: Software Engineer - React
Location: Michigan United States
Job Description:
PROLIM ( is currently seeking Operations Co-Ordinator III for one of our top Client for Location: Remote
Qualified candidates can directly send your updated resume and contact info via email: sameer.mithaigar@prolim.com
Job Summary
The Premier Partner Experience team is seeking a customer-focused and motivated Operational Support Expert to support partners and deliver exceptional partner experiences. In this role, you will act as a primary operational point of contact, resolve complex partner issues, and collaborate with cross-functional teams to improve partner programs and products.
This is an excellent opportunity for someone who enjoys problem-solving, working in fast-paced environments, and creating meaningful impact through operational excellence.
Key Responsibilities
Partner Support (Up to 80%)
Serve as the primary Operations point of contact for partners
Respond to inbound partner inquiries related to product features, bugs, and operational issues
Troubleshoot and resolve complex issues efficiently and effectively
Identify recurring partner issues and communicate insights to cross-functional teams
Improve and operationalize processes to enhance the partner experience
Operational Improvement (Up to 20%)
Improve support workflows related to issue resolution and product insights
Develop subject matter expertise in products and issue areas
Build and maintain a centralized internal knowledge base
Train new team members on workflows, processes, and internal tools
Minimum Qualifications
2+ years of experience in operations, customer support, technical support, or partner/account management
Strong issue-resolution skills with experience handling complex tickets
Experience using Excel and/or basic data and insights tools
Ability to work effectively in ambiguous and fast-changing environments
Excellent written and verbal communication skills
Strong attention to detail and organizational skills
Proactive mindset with adaptability and eagerness to learn
Fluency in business-level English
Preferred Qualifications
Experience in the media, technology, or platform support industry
Prior experience in operations or partner support roles
Familiarity with APIs or technical troubleshooting concepts
Additional Information
As part of a global team, occasional meetings outside standard working hours may be required. Employees may adjust their schedules accordingly while maintaining a standard 8-hour workday.
About PROLIM Corporation
PROLIM is a leading provider of end-to-end IT, PLM and Engineering Services and Solutions for Global 1000 companies. They understand business as much as technology, and help their customers improve their profitability and efficiency by providing high value technology consulting, staffing, and project management outsourcing services.
Their IT and PLM consulting offerings include; Advisory, PLM Software/Services, Program Management, Solution Architecture Training/Staffing, Cloud Solutions, Servers/Networking, Infrastructure, ERP Practices and QA Services. Engineering services include Data Translation, CAD/CAM/CAE, Process & Product Engineering, Prototyping, and Testing/Validation within a wide range of markets and industries.