```html About careerforge careerforge is a forward‑thinking, technology‑driven organization that partners with leading healthcare providers to deliver exceptional member experiences. With a mission to simplify the complex world of health and pension benefits, careerforge empowers its people to grow, innovate, and make a real difference in the lives of thousands of members every day. Whether you’re a seasoned professional or just starting your career, careerforge offers a collaborative, inclusive environment where your voice matters and your potential is limitless. Role Overview As a Remote Healthcare Benefits Customer Service Representative, you will be the first point of contact for members navigating enrollment, plan changes, and benefit inquiries. This 3‑ to 6‑month contract‑to‑hire position is designed for individuals who bring a strong work ethic, reliability, and a passion for service—no call‑center experience required. After a successful 30‑day performance review, you’ll receive a pay increase and the opportunity to transition into a permanent role with careerforge. Key Responsibilities Member Support Assist members via phone, web chat, and email with enrollment, plan updates, and benefit questions. Process Management Accurately capture member information, verify eligibility, and update records in careerforge’s secure systems. Cross‑Training Start with a single client portfolio and gradually expand to support multiple clients as you gain proficiency. Collaboration Work virtually with a dedicated team of support specialists, quality analysts, and subject‑matter experts. Continuous Improvement Participate in regular training sessions, share feedback, and contribute to process enhancements. Compliance & Quality Adhere to all regulatory, privacy, and company policies while maintaining high service quality. Essential Qualifications High School Diploma or GED. Minimum of three consecutive years of verifiable employment in any industry. Reliable internet connection and a quiet workspace suitable for confidential conversations. Must reside within two hours of Buffalo, NY, and be available for a one‑time in‑person equipment pickup on Day 1. Strong communication skills, both written and verbal. Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and willingness to learn careerforge’s proprietary platforms. Preferred Qualifications Bilingual fluency in Spanish or French (written and spoken) – earns a higher hourly rate. Experience in a customer‑service or call‑center environment. Knowledge of healthcare or pension benefits. Previous remote work experience. Skills & Competencies Exceptional problem‑solving ability and attention to detail. Empathy and the ability to build rapport with diverse members. Time‑management skills to handle a high volume of inquiries while maintaining quality. Adaptability to changing processes, policies, and technology. Team player mindset with a proactive attitude toward collaboration. Career Growth & Learning Opportunities careerforge is committed to your professional development. Throughout the contract period, you will receive comprehensive onboarding, role‑specific training, and ongoing coaching. Successful performers will be considered for a permanent position, with clear pathways to advance into senior support roles, team leadership, or specialized benefit advisory positions. Additionally, careerforge offers access to industry certifications, webinars, and cross‑departmental projects that broaden your skill set and enhance your résumé. Work Environment & Culture Working remotely from the comfort of your home, you’ll still feel part of a vibrant, mission‑driven team. careerforge values flexibility, transparency, and a healthy work‑life balance. Our virtual collaboration tools keep you connected with colleagues, while weekly team huddles and monthly town‑hall meetings foster a sense of community. We celebrate diversity, encourage innovation, and reward initiative—so you can thrive both personally and professionally. Compensation & Benefits Hourly Pay English‑only $16.50/hour (first 30 days) → $18.50/hour thereafter. Bilingual (Spanish or French) $17.25/hour (first 30 days) → $18.75/hour thereafter. Benefits Potential for permanent employment with full benefits (health, dental, vision, retirement plans). Paid training and professional development. Flexible scheduling during peak and off‑season periods. Equipment provided after the initial in‑person pickup. Employee referral program and performance bonuses. Schedule & Availability Monday–Friday only; no weekends. 8‑hour shifts scheduled between 800 AM and 1100 PM EST. Full‑time (40 hrs/week) during peak seasons; 32–40 hrs/week during off‑season. Flexibility is key—your schedule will adapt to business needs. How to Apply Ready to join careerforge and start a rewarding career in healthcare benefits? Click the link below to submit your application or contact our Recruitment Lead directly for more information. Apply to this job Recruitment Lead | contact@iwfh.currentaffairsadda22.com | 586‑710‑7944 Conclusion If you are a dependable professional with a proven track record of stability, a passion for helping others, and a desire to grow within the healthcare benefits industry, careerforge invites you to apply today. This role offers a unique blend of remote flexibility, competitive pay, and a clear path to a permanent career—no prior experience required. Show up, shine, and let careerforge help you turn your potential into lasting success. ``` Apply for this job