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[Remote] Regional Solutions Consultant- Print Sales
Note: The job is a remote job and is open to candidates in USA. Federal Express Corporation is hiring a Regional Solutions Consultant to support customer satisfaction and grow sales of FedEx Office print and related services. The role manages customer relationships, identifies sales opportunities, coordinates complex orders, and monitors service quality for assigned accounts in the Seattle metropolitan area.
Responsibilities
- Represent FedEx Office (FXO) as the on-site sales and support expert for all print and related needs
- Represent FXO by attending key department meetings, site visits and planning meetings which may include making presentations on FXO’s product and service offerings to decision makers at supported locations
- Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to sales supported customer accounts
- Grow revenue at assigned customer locations through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional, etc.)
- Act as FXO’s primary relationship owner for the Sales team within the assigned customer location/ locations. Hold product/service overview presentations with these and other departments/leaders with the customer to ensure (1) each department understands FXO’s products/services and (2) employees act as enthusiastic advocates for FXO within their facility
- Use a consultative selling approach
- Identify and grow existing assigned customer accounts using resources available
- Project hunt for new business within assigned customer location(s)
- Responsible for customer retention/ recovery activities
- Manage bid follow up and consult on complex orders
- Implement local marketing programs for identified customer
- Participate in sales blitzes
- Ensure customer satisfaction throughout the entire sales process as defined by the Strategic Account Owner’s Secondary Coverage program documentation
- Drive assigned customer revenue by making sales calls on nearby customer facilities to identify and secure new revenue opportunities, delivering capabilities presentations, on-demand support and post-sale follow up and sharing information with other MSCs
- Monitor the quality and timeliness of all customer work ordered and produced to ensure customer satisfaction
- Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls
- Work under the direction of the Supervisor Solutions Consultants to penetrate client accounts
- Meet or exceed activity standards as established by the Secondary Coverage program
- Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates
- Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies
- All other duties as needed or required
Skills
- High School Diploma or equivalent education
- 2+ years of specialized experience in selling or customer service
- Presents personal professional image
- Proven organizational and planning skills
- Proven skills and aptitude to excel in a customer-focused and results-driven environment
- Advanced level of reading, writing and mathematical ability
- Proficient in Microsoft Office tools, including Word, PowerPoint, Outlook and Excel
- Proven track record of applying consultative selling methodologies to uncover client operational pain points, recommend multi-product solutions, and expand wallet share within existing enterprise or mid-market accounts
- Demonstrated experience reviewing bid specifications, quoting customized production jobs, and consulting clients on complex print/signage projects (e.g., substrates, finishing options, turnarounds, and distribution)
- Proficiency working with enterprise Customer Relationship Management systems (e.g., Salesforce, Microsoft Dynamics) to log daily field activity, manage opportunities, track pipeline health, and forecast revenue
- Strong interpersonal and formal presentation skills with experience delivering capabilities pitches, product overviews, and executive reviews to department heads, procurement leads, and C-level decision-makers
- Demonstrated capability in "project hunting" and cross-departmental prospecting within established institutional accounts (e.g., healthcare, education, corporate campuses, manufacturing, or professional services)
- Experience collaborating cross-functionally with production hubs, store operations, customer service, and external vendor networks to monitor job execution and ensure end-to-end customer satisfaction
- Established familiarity with the commercial business and key industry corridors within the Indianapolis metropolitan area
Benefits
- Work from home opportunity; applicants must reside in the Seattle metro area, as local onsite travel for customer meetings is required.
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