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[Remote] Udemy- Senior Manager, Renewals, Americas
Note: The job is a remote job and is open to candidates in USA. Coursera + Udemy is hiring a Senior Manager, Renewals, Americas to lead its Enterprise inside sales renewals team. The role focuses on retention and recurring revenue growth through regional renewal strategy, team development, forecasting, and cross-functional collaboration.
Responsibilities
- Lead, coach, and inspire a high-performing team of Renewals professionals through active coaching, 1:1 mentorship, career pathing, and performance management. Foster a culture of continuous learning, accountability, and operational excellence while championing change management initiatives and guiding the team through evolving business models, GTM integrations, and process enhancements
- Own the renewal execution strategy across your assigned region or segment, ensuring consistent target attainment and customer retention metrics including GRR and NRR. Partner directly with Field Sales Leadership, Customer Success, and Account Executives to build alignment on strategic accounts, risk mitigation, and expansion opportunities while driving forecast accuracy and pipeline visibility for senior leadership reporting
- Build strong collaborative relationships across Deal Desk and Legal to streamline contract structures, redlines, and commercial terms for shorter deal cycles. Coordinate with Customer Success and Professional Services to proactively identify churn risk and align on value realization strategies. Partner with Sales Enablement and People Partners to drive continuous onboarding improvement, skill development, and team engagement initiatives
Skills
- Direct experience managing quota-carrying sales teams and driving revenue targets in renewals function
- Essential for guiding team through change, fostering culture, and aligning cross-functional stakeholders
- Drive career pathing, mentorship, and continuous learning culture for team performance and retention
- Experience with 3+ years of direct people management in SaaS or B2B software renewals, account management, or inside sales, with a proven track record of managing and developing high-performing, quota-carrying teams
- Background in SaaS recurring revenue models, subscription dynamics, and Go-To-Market strategy
- Demonstrated history of operating effectively in fast-paced, high-growth, or changing organizational environments
- Demonstrated ability to manage stakeholders and collaborate effectively across Legal, Deal Desk, Customer Success, and executive leadership
- Experience with high empathy, high accountability leadership and a genuine commitment to people management, coaching, and team enablement
Benefits
- Eligible for equity.
- Hybrid role in Udemy's Denver office.
- Choose the best way to work, whether it’s from home, an office, or a collaboration space.
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