ServiceNow Developer - Remote Remote / Telecommute Jobs

U.S. Citizenship Required

Compensation Rage - $95,000 - $115,000

Position Overview

The Application Developer (ServiceNow Developer) designs, develops, and maintains enterprise applications on the ServiceNow platform, with a primary focus on Customer Service Management (CSM) and Service Portals in an agile environment. This role translates business requirements into scalable workflows, integrations, and user experiences that support mission-critical processes in a regulated client environment.

Working closely with product owners, business stakeholders, and technical teams, the developer leads full application lifecycle activities-from requirements and design through build, testing, deployment, and post-production support. The role leverages coding, Excel-based analytics, AI/automation capabilities, and platform configuration to improve service delivery, performance, and user satisfaction.

Key Responsibilities

  • Design, develop, configure, and maintain ServiceNow applications with an emphasis on CSM and Service Portals, ensuring solutions are robust, scalable, and aligned to enterprise standards.
  • Build and customize Service Portals using HTML, CSS, AngularJS, and responsive design principles to deliver intuitive, user-friendly interfaces for diverse customer and agent populations.
  • Develop and maintain server-side and client-side scripts (JavaScript, Glide API) and workflows to automate business processes, enforce business rules, and optimize customer service operations.
  • Design, implement, and support integrations between ServiceNow and external systems using REST/SOAP APIs and middleware, ensuring data integrity, security, and reliable end-to-end workflows.
  • Apply agile practices (Scrum/Kanban), including backlog grooming, sprint planning, daily stand-ups, and iterative delivery, to manage work effectively and improve team throughput.
  • Use Excel, ServiceNow reporting, and platform analytics to design dashboards, monitor KPIs, and optimize application performance and user experience.
  • Configure and leverage ServiceNow AI and automation capabilities (e.g., Virtual Agent, Predictive Intelligence) to streamline case handling, routing, and knowledge access.
  • Manage the application lifecycle, including version control, unit and regression testing, deployment planning, and post-release support in collaboration with release and operations teams.
  • Engage stakeholders and end users to gather and analyze requirements, refine user stories, and translate business needs into clear technical designs and configuration specifications.
  • Ensure appropriate roles, groups, and access controls are applied within ServiceNow, supporting security and compliance expectations in a regulated enterprise environment.

Required Qualifications
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent relevant experience.
  • Approximately 3-7 years of experience in ServiceNow development or enterprise application development, including hands-on work with CSM or similar service management modules.
  • Proven proficiency in ServiceNow platform development, including JavaScript/Glide scripting, workflow configuration, and module customization.
  • Demonstrated experience building and managing Service Portals using front-end technologies such as HTML, CSS, and AngularJS, with responsive design best practices.
  • Experience designing and maintaining integrations using REST/SOAP APIs in an enterprise environment.
  • Strong understanding of agile methodologies (Scrum or Kanban), including practical experience participating in sprints and delivering iterative enhancements.
  • ServiceNow Certified System Administrator and ServiceNow Certified Application Developer credentials (required).
  • Strong communication, problem-solving, and attention to detail, with the ability to work on complex projects and collaborate across multiple teams.

Preferred Qualifications
  • Experience implementing ServiceNow CSM in large-scale or highly regulated environments.
  • Exposure to AI/automation capabilities in ServiceNow, including Virtual Agent, Predictive Intelligence, and AI-driven workflows.
  • Additional ServiceNow certifications such as Implementation Specialist in CSM or related areas.
  • Agile or Scrum certification (e.g., CSM, SAFe) and prior experience contributing to solution design or leading small development workstreams.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...