Shopify Operations Manager (US-based) Full-time

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Disclaimer: This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the final interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully!

Shopify Operations Manager

Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.

And we’re looking for a Shopify Operations Manager to start immediately!

Duties and Responsibilities include but are not limited to:

  • Team Oversight & Customer Service: Manage the existing CS team, track response/resolution times, and handle escalations, refunds, and exchanges. Identify missing SOPs and improve FAQs and automated responses.
  • Inventory & Logistics: Monitor stock levels, track sell-through rates, and forecast restock timing. Liaise with factories, oversee production timelines, and manage logistics for stock arrivals.
  • E-commerce & Shopify Management: Update inventory for SKUs and product variants weekly, check order statuses, and update customers with tracking info (they use Parcelwill).
  • Operations & Systems: Manage the Notion workspace, build and improve SOPs, track launches and campaigns, and keep projects organized and on schedule.
  • Reporting: Manage weekly KPIs and reporting to ensure the team is running efficiently and maintaining quality standards.

Required Tools

  • Shopify
  • Notion

Qualifications:

  • Proven experience managing a Shopify store.
  • Solid experience handling inventory tracking, multiple SKUs, and forecasting.
  • Must be able to operate independently as an Operations Manager. Someone who can build SOPs, improve workflows, and work without supervision.
  • Experience managing customer service systems, reporting, and overseeing a team.
  • High reading, writing, and clear spoken communication to liaise directly with customers, factories, and internal staff.

Technical Requirements:

  • USB Headset with Noise Cancellation feature
  • Working Webcam
  • Computer with at least 1.8 GHz processor and at least 4GB RAM
  • Main Internet Service Speed: at least 25 Mbps cable connection
  • Backup Internet Service Speed: at least 10 Mbps

Benefits:

  • Performance Incentives
  • Job Security and Stability
  • Paid Training
  • Inclusive Culture
  • Upskilling Opportunities
  • 100% Work-From-Home
  • Exceptionally Supportive Team
  • Opportunities for Career Growth
  • Fun Work Environment
  • Holiday & Overtime Pay

Schedule: 9AM to 6PM UK Time | 40 hours per week, Full-time

Location: 100% Remote

Salary Package: Up to $7K/month

Please note:

• Only qualified candidates will be invited to take the assessment & scheduled for an interview.

• We have other vacancies that might interest your friends & colleagues. They can check us out at our Jobs Website.

• You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...