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Technical Claim Director-Personal Umbrella Major Case Unit
About UsWe're not like other insurance companies. From our specialty products to our business model, our culture to our results -we're different.Different is who we are, and how we work, interact, deliver and succeed together.Creating a different and better insurance experience doesn't just happen. It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference. This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose: to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results. Apply today to make a difference with us.
RLI is a Glassdoor Best Places to Work company with a strong, successful background. For decades, our financial track record has been stellar - a testament to our culture and validation of our reputation as an excellent underwriting company.We are seeking a Technical Claim Director to join our Personal Umbrella Major Case Unit and oversee our Personal Umbrella Liability claims, including auto, premises, and personal liability. This role requires a strategic thinker with a proven ability to manage complex claim investigations and evaluations while ensuring optimal outcomes for our clients.
*Please note this role a fully technical/file handling role and does not manage a team.
Principal Duties & Responsibilities- Claims Management: Proactively handle Personal Umbrella Liability claims, emphasizing detailed investigation, evaluation, and monitoring of primary carrier activities to achieve the best results.
- Coverage Analysis: Investigate and analyze complex coverage issues, providing clear and detailed coverage letters as necessary.
- Investigation & Evaluation: Conduct timely and comprehensive investigations into liability and damages to recognize exposures early.
- Claims Resolution: Focus on effective resolution strategies, including timely liability investigations, damage assessments, and reserve setting.
- Best Practices: Ensure adherence to RLI's Best Practices in all claims handling activities.
Education & Experience
- Education: Requires a bachelor's degree. JD strongly preferred.
- Experience: 8+ years of relevant legal or technical claims experience, with a strong background in handling large exposure third-party liability claims on a primary/excess basis.
- State Knowledge: Significant experience with policy limit demands in Florida, Texas, and California.
- Independence: Ability to excel in a fast-paced environment with minimal supervision.
- Collaboration: Proven ability to work effectively with primary carriers and defense counsel, with in-depth knowledge of umbrella/excess handling and management of outside counsel.
- Legal Acumen: Extensive knowledge of case law, statutes, and procedures impacting liability claims in Florida, California, New York, and Texas.
Knowledge, Skills, & Competencies
- Strong analytical skills to navigate complex claim processes and develop effective solutions.
- Innovative mindset with the ability to drive improvements within the claims department.
- Excellent communication skills to convey findings and recommendations clearly to internal and external stakeholders.
- Annual bonus plans
- Employee stock ownership plan (ESOP)
- 401(k) - automatic 3% company contribution
- Annual 401k and ESOP profit-sharing contributions (Up to 15% of eligible earnings)
- Paid time off (PTO) and holidays
- Paid volunteer time off (VTO) to support our communities
- Parental and family care leave
- Flexible & hybrid work arrangements
- Fitness center discounts and free virtual fitness platform
- Employee assistance program
- Comprehensive medical, dental and vision benefits
- Flexible spending and health savings accounts
- 2x base salary for group life and AD&D insurance
- Voluntary life, critical illness, & accident insurance for purchase
- Short-term and long-term disability benefits
- Training & certification opportunities
- Tuition reimbursement
- Education bonuses
RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.
In compliance with the Los Angeles Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and California law and notice requirements, RLI will consider for employment qualified applicants with arrest and conviction records. However, RLI is subject to Title 18 United States Code Section 1033 which prohibits RLI from employing anyone who has been convicted under that statute or of a felony involving dishonesty or breach of trust.
