Territory Executive (US) - Remote

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

PagerDuty is seeking a Territory Executive (TE) to join our dynamic, customer-focused team! As a Territory Executive, you will own a defined territory of mid-sized customer accounts with significant expansion potential. You will combine strategic account management with consultative selling to drive growth, deepen executive relationships, and expand adoption of PagerDuty's Operations Cloud. This is an exciting opportunity to accelerate PagerDuty's footprint in high-growth accounts by engaging directly with C-level stakeholders and delivering measurable business outcomes.

The ideal candidate is a strategic seller who thrives in fast-paced environments, excels at executive engagement, and has a proven track record of driving multi-product growth within existing customer portfolios.

KEY RESPONSIBILITIES

  • Drive growth within a defined territory by expanding revenue in existing mid-sized accounts through upsell and cross-sell motions.
  • Build and sustain relationships with C-level executives and key decision-makers through consultative, in-person engagement.
  • Develop and execute territory and account plans that identify expansion opportunities, competitive risks, and customer priorities.
  • Champion the adoption of PagerDuty's Operations Cloud to deliver tangible value and expand platform usage.
  • Accurately forecast and manage your sales pipeline using Salesforce and the MEDDICC qualification framework.
  • Collaborate cross-functionally with Solution Consultants, Customer Success Managers, Renewal Managers, and Product teams to ensure a seamless customer experience.

BASIC QUALIFICATIONS

  • 7+ years of experience in B2B sales, account management, or expansion-selling roles within SaaS or enterprise software.
  • Proven success in meeting or exceeding quota within a defined territory.
  • Demonstrated ability to sell to and influence C-level executives and technical stakeholders.
  • Proficiency using Salesforce (SFDC) for pipeline management and forecasting.
  • Bachelor's degree or equivalent experience.

PREFERRED QUALIFICATIONS

  • Prior enterprise sales expertise leveraging MEDDPICC & Value Selling.
  • Strong understanding of multi-product SaaS sales motions and consultative selling at the enterprise level.
  • Experience selling into high-growth or high-potential accounts across AMER, EMEA, APAC, or Public Sector verticals.
  • Familiarity with Operations Cloud or DevOps environments.
  • Results-oriented mindset with exceptional collaboration, negotiation, and presentation skills.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn't the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

  • Competitive salary
  • Comprehensive benefits package
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Back to blog

Other Jobs To Apply

Evening Part-Time Jobs – Customer Support – Wor...

Online Product Tester

Part Time Customer Service Representative (Teleradiology Support)

Remote Help Desk Technician

Hospital Sitter - weekends required

Amazon Customer Service - Work From Home $16-$24/hr

Remote Data Entry Clerk / Specialist (Part-Time & Full-Time)

UKG PRO WFM Solution Consultant - Healthcare Advanced Scheduling – Full-time - Remote (USA )

Data Entry Clerk Work From Home - Part Time Focus Group Panelists (Up To $750/Week) - Now Hiring

Customer Service Rep (100% Work From Home)

Stay-at-Home Moms 21–39: Become a Paid Surrogate (Prior Birth Required Paid $50K-$85K)

Work From Home Part Time Focus Group Participant - $300-$750 (multi-session studies) - Now Hiring

amazon work from home $15+/ Hour (Sign on Bonus!)!

Tele Sales Consultant - Sunrise

Work-From-Home Online Product Tester - $45 per hour

TurboTax Remote Support Representative (Paid Training)

Virtual Assistant - Guest Relations & Bookings

Work From Home Data Entry Job

Amazon Delivery Driver

Remote Leasing Agent — Convert Prospects, Nurture Residents

Certified Coder/Medical Biller- Fully Remote, Work from Home

Fedex Customer Service Jobs Remote - Part-Time (Hiring Now)

Remote Entry-Level Chat Support Job I

Online English Teachers need up to 25 USD

Walgreens Jobs In USA (Remote Careers)

Flexible Remote Customer Service Role - Earn Up to 19 Per Hour - Full-time / Part-time

Remote Front Desk Receptionist

Flexible Hours, Remote Work, Customer Service Role Paying Up to 19 Per Hour

Contact Center Agent - Digital Support (Chat, Email, SMS)

Remote Live Chat Support Agent

Remote Chat Support Entry-Level

FedEx Work From Home Jobs – Virtual Support and Admin Roles

Basic Data Entry Clerk Wanted - Typing / Work From Home 25 Words Per Minute Input

Teens: Remote Online Jobs That Pay From Home

Remote Live Chat Specialist(Entry Level)

Chat Support Specialist Remote Work From Home

Fashion Merchandiser – Remote Design & Buying Coordination Role

Customer Services Agent (Fully Remote)

17 Ways to Make Money From Home - Check out these Side Hustles and Gig Jobs Today

Remote Membership Sales and Service Representative

Remote Work From Home Data Entry Clerk - Part Time Panelists Needed

Online Data Entry Assistant (Teens Years Old)

Horizon Air Flight Attendant

Remote Life and Health Insurance Agent

Desktop Support Specialist - Fully Remote

Part time job Remote Chat Sales Agent (Part Time Job) Job ID- 939 Job ID- 3172

Home-Based Chat Assistant (No Experience / No Phone Calling)

Amazon Customer Service - Work From Home $16-$35/hr

Member Health Assessor

Clinical Review Nurse - Remote

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...