Get Hired Faster With COMPANY_NAME!
Don't you ever think you landed here by any accident, You are here because you are searching for something bigger. You know what?
- A better Job
- A better Future
- A better Knowledge
- A better Paycheck
- A greater Path to walk on.
And COMPANY_NAME is here to give you exactly what you've been missing for so long. The reality is that most job seekers chase job postings, but successful job seekers attract job offers by chasing the accurate information. Therefore, that's the shift COMPANY_NAME is going to help you make. Here are the top 10 ideas to up-skill yourself, so lean in to begin:
1: COMPANY_NAME Smart Tools and Direct Employer Connections Help Speed Up Your Hiring Process
COMPANY_NAME is a career-changing advantage that most seekers never get access to. Imagine...
- Instead of applying for job after job and still not getting any callbacks, you suddenly bump into a tool that can do the heavy lifting for you.
- Instead of wondering, "What do employers actually want?", you are getting insights straight from the employer's desk.
- Instead of hoping your resume gets noticed, it’s kept on the table of decision-makers who are hiring right now.
That's the difference COMPANY_NAME makes. Our tools will let you reach employers directly, which automatically speeds up your hiring process.
2: With Better Matches, Real-time Job Alerts, and Direct Employer Responses, COMPANY_NAME Helps Many Candidates Secure Interviews and Job Offers Within 15 to 30 Days!
How does COMPANY_NAME make this possible?
On COMPANY_NAME, you get notified for roles aligned with your profile right from the start. When an employer posts a role that matches your qualifications and skills, you’ll know first. When you apply early, your chances of getting noticed and shortlisted increase by 20%.
COMPANY_NAME also offers direct employer responses—no more waiting for weeks. Here you engage with hiring managers who are actively looking for candidates.
When all these features combine in one place, you move from your first match to your first interview within days. And ultimately, from application to offer—all within 15 to 30 days!
3: The Type of Resume You Need to Get Priority Placement
With COMPANY_NAME, you don’t just need a resume—you need a strategy. A system that pushes your name to the right tables. We’ll show you exactly how the most successful candidates take initiative and get noticed.
4: Browse Full-Time, Part-Time, and Freelancing Roles With COMPANY_NAME
The job market isn’t one-size-fits-all—and your career shouldn’t be either. COMPANY_NAME gives you access to a wide range of opportunities including full-time, part-time, and freelancing roles all in one place.
5: COMPANY_NAME Helps You Grow Your Career
COMPANY_NAME provides insights, tools, and role-matching that help you find the right direction, the right skills, and the opportunities aligned with your ambition.
6: The Easiest Way To Find A Job
COMPANY_NAME cuts the noise, the endless scrolling, and the confusion. With accurate matches, direct employer connection, and real-time updates, you get a clear and simple path from application to interview.
7: Find Roles That Offer Growth, Culture & Benefits
COMPANY_NAME helps you find roles where you grow, feel supported, and thrive—not just survive. With us, you discover opportunities that elevate your professional life.
8: Get Support With Resume, Interviews & Career Planning
COMPANY_NAME provides expert guidance on resumes, interviews, and planning so employers instantly recognize your strengths and value.
9: Your Future Starts Today
COMPANY_NAME gives you everything you need—tools, guidance, and opportunities—to step forward confidently and begin a new chapter where your potential is seen and supported.
10: Get Hired Within 15 to 30 Days With COMPANY_NAME
COMPANY_NAME follows a smart, strategic, and proven approach that gets your profile noticed faster and moves you toward interviews and offers within 15 to 30 days.
Training, User Support and Adoption Lead at Valiant Solutions: 100% Remote (US)
Title: Training, User Support & Adoption Lead
Location: Remote / Telework, United States
Valiant Solutions is seeking an Training, User Support & Adoption Lead to join our rapidly growing and innovative team!
The Training, User Support & Adoption Lead is responsible for preparing AirHub users to successfully transition to and adopt the new platform. This individual leads user readiness, training, knowledge management, onboarding, functional user support, and adoption activities throughout UAT, Beta, Production rollout, and stabilization.
The role works closely with EPA business lines, Product, Quality Engineering, Communications, and external stakeholders to ensure users understand new processes and functionality, receive appropriate training and support, and have an effective mechanism for obtaining assistance and providing feedback throughout implementation.
Named one of the Best Places to Work in the Washington DC area for 12 consecutive years, Valiant is proud of our employee-centric culture and commitment to excellence. If you are interested in learning more about Valiant and this opportunity, we invite you to apply now!
This position allows for 100% remote work. Remote work requires a high level of trust in our employees, and we strictly adhere to the details outlined in our Remote Work Policy below.
Must be able to obtain and maintain a Public Trust.
Required Experience
- 10+ years of experience in enterprise training, user adoption, user support, organizational readiness, or technology implementation.
- Demonstrated experience developing and executing training and user-readiness strategies for large technology implementations.
- Strong instructional design experience and knowledge of adult learning principles.
- Experience developing role-based curricula, user guides, job aids, knowledge articles, videos, and other training/support materials.
- Experience delivering instructor-led, virtual, and self-service training to diverse user populations.
- Experience establishing or managing functional user-support models, including intake, triage, escalation, knowledge management, and Tier 1/2 support.
- Experience supporting users during UAT, pilots/Beta releases, production rollout, and post-production stabilization.
- Experience measuring training effectiveness, user readiness, support trends, and technology adoption.
- Strong understanding of the relationship between user support, Product, Quality Engineering, and defect management.
- Experience supporting geographically dispersed internal and external stakeholder communities.
- Experience supporting Federal technology implementations preferred.
- Excellent facilitation, written communication, presentation, stakeholder engagement, and customer-service skills.
Responsibilities
- Develop and execute the AirHub training, user readiness, support, and adoption strategy.
- Develop role-based training plans and learning paths for EPA and external user communities.
- Develop and deliver instructor-led, virtual, and self-service training.
- Create and maintain user guides, job aids, FAQs, videos, knowledge articles, and other user-support materials.
- Coordinate user onboarding and readiness activities for Beta and Production releases.
- Support UAT participants from a user-readiness perspective, including orientation, training, instructions, office hours, and functional assistance.
- Establish the AirHub user-support model, including intake, triage, escalation, and resolution processes.
- Provide or coordinate Tier 1 and Tier 2 functional user support.
- Triage user-reported issues to distinguish user questions, data issues, access issues, and potential system defects and route them to the appropriate team.
- Establish and maintain a user-facing knowledge base and known-issues information.
- Conduct office hours and other enhanced rollout support during Beta and Production implementation.
- Coordinate user hypercare during major releases and transition users into the long-term support model.
- Monitor support trends, user feedback, training effectiveness, and adoption barriers.
- Identify recurring issues and provide feedback to Product regarding potential usability improvements and enhancement needs.
- Develop and monitor user-readiness, training, support, and adoption metrics.
- Partner with the Communications Lead on user-facing implementation communications and awareness activities.
About Valiant Solutions
Valiant Solutions is a security-focused IT solutions provider with public clients nationwide. Named one of the fastest growing privately held companies by Inc. 5000, Washington Technology’s Fast 50, and Washington Business Journal’s Best Places to Work in the D.C. area, Valiant Solutions prides itself on providing its employees with great benefits and career development opportunities. As a company, we are just as committed to growing careers as we are to building world-class IT solutions, all while enjoying an unparalleled work-life balance. We are in a phase of tremendous growth and building the team that will take us to the next level. We seek people whose talents and accomplishments will contribute to a thriving company, who have the character to support their capacity, and can make a positive impact on our culture. Alongside our talented team, you’ll learn to think quickly on your feet and expand your own personal and professional skill set. Our management team will inspire you to consider new perspectives and challenge you to become a better practitioner in the fast-paced industry of IT security. We hire people we respect – and we trust them to deliver results leveraging their expertise. If you would enjoy working in a dynamic environment as part of a stellar team of professionals, then we invite you to apply online today.
Benefits Snapshot (includes, but not limited to)
Valiant pays 99% of the Medical, Dental, and Vision Coverage for Full-time Employees
Valiant contributes 25% towards Health Coverage for Family and Dependents
100% Paid Short Term Disability and Life Insurance Policy for Full-time Employees
100% Paid Certifications
401K Matching up to 4%
Paid Time Off
Paid Federal Holidays
Wellness & Fitness Program
Valiant University – Online Education and Training Portal
FSA programs for: Medical Costs, Dependent Care, Transit, and Parking
Referral Bonuses
The salary range for this position is a general guideline and not a guarantee of compensation or salary. It has been benchmarked in relation to the scope of the role, market rate, and internal equity. The salary for this role is expected to be in the $120,000- $140,000 range. Where a candidate falls within the band can be determined based on one or more of the following: skillset, experience level, achievements, education, geographic location, security clearance, involvement in corporate tasks, and other non-discriminatory factors. In addition to the base salary, this role will include benefits as described above. Valiant reserves the right to adjust the salary range, experience requirements, and position responsibilities at any time without prior notice.
Remote Work Policy
Remote work necessitates a high level of trust in our employees. To ensure that employee performance does not suffer in a remote work environment, all employees who telecommute are expected to have a quiet and distraction-free workspace with adequate internet, dedicate their full attention and availability to their job duties during working hours, and maintain a schedule during core business hours that align with those of their coworkers and Valiant's clients. In alignment with Valiant's inclusive and engaging environment, cameras are encouraged and can be required to be on during virtual video conferences. Additionally, in alignment with the Office of the Inspector General’s effort to eliminate conflicting employment, all Valiant employees are required to disclose any current or future outside employment engagements. During onboarding and throughout employment, employees must disclose any current activities or intent to engage in outside employment or other professional activities and obtain written approval. Employees may not solicit or conduct any outside business during core business hours for Valiant Solutions and our clients.
Equal Employment Opportunity
Valiant Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, marital status, or veteran status, in accordance with applicable law.
Physical Demands
Sitting or standing at a desk for prolonged periods of time and consistent operation of a computer. Frequent communication and exchanging of accurate information via electronic communication, phones, and in person. Occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Authorization to Share Resume and Personal Information
By submitting your resume for this position, you authorize Valiant Solutions to share your resume, as well as, personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should Valiant Solutions or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.
#LI-LH1
