Waiter/ Waitress- Westfield, White City, London (Hiring Immediately)

TOCA Social is the world\'s first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas and Mexico in 2025!

At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive being in an energetic and fun environment you’ll quickly fall in love with our concept!

Benefits:

You’ll have full access to our TOCA Treats, which includes (but is not limited to!):

  • £12.21 per hour plus service charge! (Up to £20 per hour OTE)
  • Complimentary TOCA games!
  • Huge discounts on our F&B 
  • Free meal whilst on shift
  • Local retail & hospitality discounts!
  • Teammate Assistance Programme with access to free counselling sessions
  • Great progression opportunities as we expand!

Job Highlights:

Location: TOCA Social, Westfield White City, London, W12 7GF

Reports to : Hospitality Manager

Hours Required : Part Time and Full Time roles available. Candidates must be flexible to work evenings and weekends.

The dynamic role of a Hospitality Champion means no 2 days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests\' journey together to deliver memorable experiences! We’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as and when necessary!

Role Scope & Responsibilities:

With a can-do attitude, we’ll provide you with the tools and training you need to be a Hospitality Champion which involves:

  • Greeting & supporting guests through their journey to provide a best in class experience
  • Taking guest orders, delivering food and drinks and checking in with guests 
  • Conducting box demo’s and delivering steps of service to the TOCA Social standards
  • Handling guest enquiries and bookings in person and via phone and upselling where possible
  • Managing our cloakroom and boot room as needed 
  • Walking guests through our F&B offering and making recommendations 
  • Having an eye for opportunity to exceed expectations in a positive, surprising and delightful manner 
  • Ensuring guest facing areas are clean and presentable at all times
  • Assisting guests with transactions in an efficient & timely manner, being accountable for all transactions 
  • Proving clear and concise communication to teammates to minimise disruption to guests 
  • Ensuring all items/stock are replenished and available to guests 
  • Supporting kitchen and bar teams when necessary e.g. preparing food, making cocktails etc - you’ll be a ‘jack of all trades!’ 
  • Following all health & safety and allergy procedures 
  • Providing basic tech troubleshooting 
  • Being flexible in covering a range of duties in line with business needs when required

Qualifications & Experience:

  • A punctual and reliable individual with a great attitude and work ethic! 
  • A quick learner with the ability to work under pressure in a fast paced environment
  • Passionate about delivering top quality experiences 
  • A willingness and desire to make people happy and deliver genuine and memorable experiences
  • Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)
Back to blog

Other Jobs To Apply

Evening Part-Time Jobs – Customer Support – Wor...

Online Product Tester

Part Time Customer Service Representative (Teleradiology Support)

Remote Help Desk Technician

Hospital Sitter - weekends required

Amazon Customer Service - Work From Home $16-$24/hr

Remote Data Entry Clerk / Specialist (Part-Time & Full-Time)

UKG PRO WFM Solution Consultant - Healthcare Advanced Scheduling – Full-time - Remote (USA )

Data Entry Clerk Work From Home - Part Time Focus Group Panelists (Up To $750/Week) - Now Hiring

Customer Service Rep (100% Work From Home)

Stay-at-Home Moms 21–39: Become a Paid Surrogate (Prior Birth Required Paid $50K-$85K)

Work From Home Part Time Focus Group Participant - $300-$750 (multi-session studies) - Now Hiring

amazon work from home $15+/ Hour (Sign on Bonus!)!

Tele Sales Consultant - Sunrise

Work-From-Home Online Product Tester - $45 per hour

TurboTax Remote Support Representative (Paid Training)

Virtual Assistant - Guest Relations & Bookings

Work From Home Data Entry Job

Amazon Delivery Driver

Remote Leasing Agent — Convert Prospects, Nurture Residents

Certified Coder/Medical Biller- Fully Remote, Work from Home

Fedex Customer Service Jobs Remote - Part-Time (Hiring Now)

Remote Entry-Level Chat Support Job I

Online English Teachers need up to 25 USD

Walgreens Jobs In USA (Remote Careers)

Flexible Remote Customer Service Role - Earn Up to 19 Per Hour - Full-time / Part-time

Remote Front Desk Receptionist

Flexible Hours, Remote Work, Customer Service Role Paying Up to 19 Per Hour

Contact Center Agent - Digital Support (Chat, Email, SMS)

Remote Live Chat Support Agent

Remote Chat Support Entry-Level

FedEx Work From Home Jobs – Virtual Support and Admin Roles

Basic Data Entry Clerk Wanted - Typing / Work From Home 25 Words Per Minute Input

Teens: Remote Online Jobs That Pay From Home

Remote Live Chat Specialist(Entry Level)

Chat Support Specialist Remote Work From Home

Fashion Merchandiser – Remote Design & Buying Coordination Role

Customer Services Agent (Fully Remote)

17 Ways to Make Money From Home - Check out these Side Hustles and Gig Jobs Today

Remote Membership Sales and Service Representative

Remote Work From Home Data Entry Clerk - Part Time Panelists Needed

Online Data Entry Assistant (Teens Years Old)

Horizon Air Flight Attendant

Remote Life and Health Insurance Agent

Desktop Support Specialist - Fully Remote

Part time job Remote Chat Sales Agent (Part Time Job) Job ID- 939 Job ID- 3172

Home-Based Chat Assistant (No Experience / No Phone Calling)

Amazon Customer Service - Work From Home $16-$35/hr

Member Health Assessor

Clinical Review Nurse - Remote

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...